Truely Goode
Hattiesburg,MS
Summary
An ambitious, career-focused job seeker anxious to obtain an entry-level position to help launch career while achieving company goals. Considers oneself to be an organized and dependable candidate successful at managing multiple priorities with a positive attitude, and willing to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Dual Representitive
Maximus
Hattiesburg, MS
10.2021 - Current
- Receives phone calls for Federal Marketplace and Medicare
- Gives detailed explanations of insurance to consumers and beneficiaries.
- Discusses claims and provides general information about different programs with Medicare Beneficiaries
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times. Manages at least 30-40 calls per day depending on call volume.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Production Assembler
Howard's Industries
Laurel, MS
01.2021 - 10.2021
- Reviewed project specifications and drawings prior to assembling complex components of transformer to better understand assignments and expected deadlines.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Operated all types of production machinery safely to reduce workplace accidents.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Repainted and precisely touched-up components and assemblies.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals with quota of 10-12 transformers each day.
- Recognized and reported defective material and equipment to shift supervisor.
Line Worker
Sanderson Farms
Collins, Mississippi
03.2019 - 12.2020
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted quality assurance by inspecting items and removing defective parts.
Customer Service Representative
Maximus
Hattiesburg, MS
10.2018 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times. Manages at least 30-40 calls per day depending on call volume.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Receives phone calls for Federal Marketplace
- Gives detailed explanations of insurance to consumers
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Production Assembler
Howard's Industries
Laurel, Missisippi
11.2017 - 08.2018
- Reviewed project specifications and drawings prior to assembling complex components of transformer to better understand assignments and expected deadlines.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Operated all types of production machinery safely to reduce workplace accidents.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Repainted and precisely touched-up components and assemblies.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals with quota of 10-12 transformers each day.
- Recognized and reported defective material and equipment to shift supervisor.
Customer Service Representative
General Dynamics
Hattiesburg, MS
10.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times. Manages at least 20-30 calls per day depending on call volume.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Receives phone calls for Federal Marketplace
- Gives detailed explanations of insurance to consumers
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Associate of Applied Science - Computer Science
Copiah-Lincoln Community College
Mendenhall, MS12.2023
High School Diploma -
Prentiss Senior High School
Prentiss, MS05.2014
Skills
- Inbound and Outbound Calling
- Creative problem solving
- Good listening skills
- Computer proficiency
- Customer Service
- Good telephone etiquette
- Self-motivated professional
- Reading comprehension
- Training & Development
- Organization and Time management
- Conflict resolution
- Collaboration
Timeline
Customer Service Dual Representitive
Maximus
10.2021 - Current
Production Assembler
Howard's Industries
01.2021 - 10.2021
Line Worker
Sanderson Farms
03.2019 - 12.2020
Customer Service Representative
Maximus
10.2018 - 01.2019
Production Assembler
Howard's Industries
11.2017 - 08.2018
Customer Service Representative
General Dynamics
10.2015 - 06.2017
Associate of Applied Science - Computer Science
Copiah-Lincoln Community College
High School Diploma -
Prentiss Senior High School
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