Summary
Overview
Work History
Education
Skills
Timeline
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TRUITTE JACKSON

Wetumpka,AL

Summary

Well rounded person that can communicate and work with diverse personalities. Experienced in sales and managerial positions that are commissioned based as well as salary. Highly organized and proficient at meeting challenging logistical demands. Knowledgeable in multiple fields, excelling in relationship building with customers and employees. Able to see the big picture without missing the small one.

Overview

15
15
years of professional experience

Work History

Senior Service Advisor

W. W. Williams
Montgomery, AL
11.2020 - Current
  • Acquired new business opportunities through consistent personal contact with companies that could potentially need the services of W.W.Williams.
  • Supervised team of technicians, monitoring efficiency and quality of work. Developed discipline and improvement plans when needed.
  • Sourced hard to find parts needed to complete repairs through multiple vendors.
  • Met and exceeded challenging monthly sales quotas by ensuring ongoing projects were completed or acquiring new business.
  • Handled customer issues with confidence, using expertise to provide effective resolution.
  • Managed work orders from start to finish, keeping customers and technicians up to date of progress and requests.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • At W.W.Williams we service and repair heavy duty diesel trucks and off-highway machinery. The majority of repair orders are for engine and transmission repairs as well as bumper to bumper repairs. I personally coordinate trailer maintenance/repairs for 100+ units (primarily dry vans) for companies such as J.B. Hunt, XPO and SAIA LTL.
  • Experienced with DOT regulations and inspections. Maintain inspection schedules and documentation to keep all units up to date with DOT requirements and in good working order.

Customer Service Manager/ Service Writer

Saunders Yachtworks
Gulf Shores, AL
03.2018 - 09.2020
  • Drove new business opportunities through industry knowledge and networking.
  • Communicated with customers about ongoing projects and cost points.
  • Diesel engine sales and service.
  • Worked with multiple labor and project departments to meet agreed upon project completion date
  • Gathered information through experience, knowledge and research to provide job estimates.
  • Invoicing and payment procurement.

Parts Sales Manager

Saunders Yachtworks
Gulf Shores, AL
03.2015 - 03.2018
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Researched, sourced and procured hard to finds parts for the niche marine yacht market. Managed timely delivery of such parts to meet customer's expectations.

Captain, Owner/Operator

FishLife Charters
Orange Beach, AL
01.2011 - 01.2015
  • All facets of business operation.
  • 100 ton USCG licensed Captain.
  • Managed wide array of customer personalities to make sure the client was satisfied with their experience.

Medical Sales Representative

Zimmer Biomet
Mobile, AL
06.2007 - 01.2011
  • Commission based sales representative of orthopedic implants.
  • Maintained and grew customers in a highly competitive industry.
  • Operating room technical support. Instructed surgeons and staff on correct use of instruments.
  • Enhanced understanding and need of products that the company could provide.
  • Developed relationships with doctors and support staff.
  • Managed and supported surgeries of 20-40 surgeons at given times.
  • Informed customers (surgeons) of new products that the company was researching/developing.

Education

Bachelor of Science - Business Management

The University of Alabama
Tuscaloosa, AL
05.2007

High School Diploma -

Bayside Academy
Daphne, AL
05.2002

Skills

    • Growing sales
    • Meeting time sensitive sales goals
    • Inventory management
    • Cost Estimates
    • Customer Accounts Management
      • Client Communication
      • Repair
      • Product Knowledge
      • Predictive and Preventive Maintenance
      • Inter-Department Collaboration

Timeline

Senior Service Advisor

W. W. Williams
11.2020 - Current

Customer Service Manager/ Service Writer

Saunders Yachtworks
03.2018 - 09.2020

Parts Sales Manager

Saunders Yachtworks
03.2015 - 03.2018

Captain, Owner/Operator

FishLife Charters
01.2011 - 01.2015

Medical Sales Representative

Zimmer Biomet
06.2007 - 01.2011

Bachelor of Science - Business Management

The University of Alabama

High School Diploma -

Bayside Academy

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TRUITTE JACKSON