TRUJUAN JOHNSON
Duncanville,TX
Summary
Results-oriented professional known for efficiently handling customer and associate concerns while implementing effective Training Programs. Consistently achieves superior reviews and drives guest satisfaction. Proactive problem-solver adept at identifying process improvements to streamline operations and enhance productivity. Inspiring leader who fosters a productive climate, motivates employees, and provides coaching for high performance. Adaptable team player experienced in managing multiple concurrent projects with excellent prioritization skills. Builds strong relationships across diverse workforces in multicultural settings. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies knowledge to accomplish tasks and duties.
Overview
4
4
years of professional experience
Work History
Human Resource Assistant
IAH1-Amazon
07.2022 - Current
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Participated in job fairs and other recruitment events to source potential candidates.
- Assisted with planning, organizing and coordinating company events.
- Compiled reports on HR metrics, such as turnover rates and hiring costs.
- Participated in HR training and workshops to improve skills and knowledge.
- Answered questions regarding salaries, benefits and other pertinent information.
Ship Clerk (AFW5)
IAH1-Amazon
08.2021 - 07.2022
- Compiled manifests to accompany shipments.
- Used multiple shipping company's software to ship and track packages.
- Coordinated trailers to corresponding dock doors and cross docks using SSP.
- Took Ownership of shipping problems and errors to resolve Customer Issues.
- Ensured trailer utilization is maximized to control and drive down transportation costs.
- Ensured on-time dock performance
- Assisted in updating Staging POD 5s and resource allocation.
- Oversaw Load Flow Control for the building.
- Maintained load level performance tracking for load planning, on-time dock performance.
- Coordinated with Transportation teams on Driver issues, Trailer Pool needs, Yard Move Delays, Late Inbound volume, and Load Swaps to protect Customer Experience
- Comprehensive understanding of shipping requirements, rules and obligations by carrier, destination, and package type.
- Ensured that all safety measures and precautions are in place and being used regarding the docks and trailers.
- Assisted the floor as an associate resource, training associates and verifying SOP compliance
- Ensured successful area performance, through tracking, reporting and feedback of associate performance.
- Participated in Operational Excellence initiatives in some capacity.
- Filled in as needed with production duties.
- Reviewed and updated SOP as required.
- Identified and addressed safety hazards within the work area.
- Participated in safety initiatives.
- Referred all job injuries or safety violations immediately to Area Manager.
Process Assistant (Outbound)
DAL9-Amazon
Wilmer, TX
03.2020 - 08.2021
- Assisted AM in daily functions pertaining to AMXL and Outbound Operations.
- Ensured proper staffing was available to handle work load from day to day to drive Customer Obsession.
- Assisted, Coached, and Developed AA's who were trying to move up in the company.
- Followed guidelines in place to meet CPT and SDT times for all loads.
- Provided feedback to AM if help was needed to meet goals.
- Communicated with different members within network to get resolutions if needed to drive Customer Obsession.
- Assisted in Shift Wash as well as hourly report for all AA's in area
- Completed C3PO feedback as need to improve load quality.
- Proficient in PPA, Audit Center, FMC, Excel, YMS, Inbound and Outbound Dock Management.
Dal9 Away Team
IAH1-Amazon
Dallas
- Launched Hda9 for the AMXL Project.
- Assisted Area Managers and Process Assistants in metrics pertaining to the project to drive Productivity.
- Provided associates with tools to problem solve issues they would encounter to reduce risk.
- Assisted Area Managers with troubleshooting tools as well as the C3po process for freight.
- Trained AA's in the induction of packages for MW Process.
- Provided Area Managers with who and how to contact for additional help with the MW Process.
- Contributed ideas towards the development of new tools or technologies that can improve the efficiency of deal processing operations.
- Assisted customers with inquiries related to their account status, payment processing, delivery dates.
- Monitored system performance to identify potential issues or errors in data entry.
- Trained and Developed associates in the critical roles for building and stressed the importance of the role.
- Provided Feedback to PA's about performance from day to day
- Developed PA's on how to escalate difficult issues to Ops
- Trained AM's on Resource Management and Resource Allocation
- Provided proper usage to maximize CPt's through vista and Cpt View
- Assisted AM's in the projection of current day freight and Future freight
- Gave PA's info on how to look up the error report for critical roles and the feedback needed.
Education
Courses focused on Nursing -
University of Central Oklahoma
Edmond, OKDiploma -
Hugo High School
Hugo, OKSkills
- Logistics Management
- Organizational Management
- Labor Relations
- Logistics Oversight
- Production
- Business Planning
- Performance reporting
- Process Improvement
- Performance monitoring
- Work flow planning
Timeline
Human Resource Assistant
IAH1-Amazon
07.2022 - Current
Ship Clerk (AFW5)
IAH1-Amazon
08.2021 - 07.2022
Process Assistant (Outbound)
DAL9-Amazon
03.2020 - 08.2021
Dal9 Away Team
IAH1-Amazon
Courses focused on Nursing -
University of Central Oklahoma
Diploma -
Hugo High School
Similar Profiles
Karen PeriKaren Peri
Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)
John NghiemJohn Nghiem
SSD Associate at Amazon STX8 and Amazon STX2SSD Associate at Amazon STX8 and Amazon STX2
Jigyasu AnandJigyasu Anand
Software Development Engineer in Test at Amazon(Amazon Autos)Software Development Engineer in Test at Amazon(Amazon Autos)
Ricardo PadillaRicardo Padilla
Ground Support Operator at Randstadt TechnologiesGround Support Operator at Randstadt Technologies
JOSEPH PATTERSONJOSEPH PATTERSON
Clerk/Typist at Dallas CountyClerk/Typist at Dallas County