Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Truly Gwaltney

Hendersonville,NC

Summary

Experienced administrative professional specializing in finance and accounting, adept at supporting executives with project management and sensitive document management. Demonstrates exceptional customer service and problem-solving capabilities. Personal experiences in caregiving and fostering strengthen resilience and versatility in various environments. Committed to driving organizational success with a results-oriented approach.

Overview

6
6
years of professional experience

Work History

Finance Administrative Assistant

Parata Systems LLC
Durham, NC
05.2005 - 02.2009
  • Resolved customer inquiries regarding billing issues to enhance satisfaction and retention.
  • Performed general administrative duties, including answering phones and managing document workflows.
  • Organized financial files in both electronic and physical formats for easy access.
  • Updated office documentation systems to improve efficiency and productivity.
  • Processed invoices, credit memos, and payments accurately and timely.
  • Created vendor accounts in the system as per management requests.
  • Provided support to finance team by preparing reports and entering data into accounting systems.

2nd Assistant Manager

Aerosoles Retail Store
Durham, NC
06.2003 - 08.2004
  • Engaged customers through effective interpersonal skills to enhance satisfaction.
  • Monitored sales activities to ensure quality goods and services for customers.
  • Resolved customer complaints promptly, addressing issues during store hours.
  • Answered inquiries and managed complaints via phone and in person.
  • Executed thorough opening, closing, and shift change procedures to uphold operational standards.
  • Trained new employees on company policies and procedures for consistent performance.
  • Oversaw daily cash handling processes, reconciling discrepancies efficiently.
  • Managed daily operations including shift scheduling and task assignments for staff.

Education

Bachelor of Science - Business Administration And Management

Western Carolina University
Cullowhee, NC
05-2026

Skills

  • Problem solving and resolution
  • Invoice processing
  • Bookkeeping and accounting
  • Data protection
  • Schedule management
  • Project management
  • Time management
  • Professional telephone etiquette

Affiliations

Foster Parent & Caregiver for Special Needs Children
Self-Directed | 2009-2024

  • Provided full-time care and emotional support to children in the foster system from 2016-2018, and children with developmental and behavioral disabilities from 2009-2024.
  • Developed individualized care plans to meet each child's unique needs, coordinating with medical professionals, therapists, and social workers.
  • Fostered a safe, nurturing home environment to support healing, growth, and stability.
  • Managed schedules, medications, educational needs, and behavioral interventions with patience and consistency.

References

References available upon request.

Timeline

Finance Administrative Assistant

Parata Systems LLC
05.2005 - 02.2009

2nd Assistant Manager

Aerosoles Retail Store
06.2003 - 08.2004

Bachelor of Science - Business Administration And Management

Western Carolina University

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