Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Williams

Tiffany Williams

Alexandria,IN

Summary

Dynamic and results-oriented professional with extensive experience in customer service and legal support roles, notably as a Paralegal at Dyer, Garofalo, Mann & Schultz Lpa. Excelled in client relationship building and efficient multitasking, demonstrated by a proven track record of enhancing case efficiency and client satisfaction. Skilled in Microsoft Excel/Word and possesses strong communication abilities.

Overview

16
16
years of professional experience

Work History

Makeup Consultant

Arbonne
06.2017 - 05.2019
  • Collaborated with team members to improve store performance, maintaining a professional and welcoming atmosphere for customers.
  • Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
  • Provided expert color matching services for foundation and other complexion products, ensuring client satisfaction with purchase decisions.
  • Managed inventory levels to ensure adequate stock of popular products, minimizing customer wait times.

Legal Secretary

Richard Reynolds And Associates
02.2011 - 11.2015
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.

Paralegal

Dyer, Garofalo, Mann & Schultz Lpa
09.2012 - 01.2015
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Edited and proofread legal documents to verify accuracy.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.

Customer Service Representative

NCO Financial Systems
03.2003 - 01.2005
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Education

Bachelor of Science - Criminal Justice

Cincinnati Bible College
Cincinnati, OH

Associate of Applied Science - Paralegal Studies

Kaplan College - Columbus
Columbus, OH

High School Diploma -

Daystar Christian Academy
Evart, MI
1997

Skills

  • Strong Communication Skills
  • Exceptional customer service
  • Efficient multi-tasker
  • Phone Etiquette
  • Typing speed [65] WPM
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel/Word

Timeline

Makeup Consultant

Arbonne
06.2017 - 05.2019

Paralegal

Dyer, Garofalo, Mann & Schultz Lpa
09.2012 - 01.2015

Legal Secretary

Richard Reynolds And Associates
02.2011 - 11.2015

Customer Service Representative

NCO Financial Systems
03.2003 - 01.2005

Bachelor of Science - Criminal Justice

Cincinnati Bible College

Associate of Applied Science - Paralegal Studies

Kaplan College - Columbus

High School Diploma -

Daystar Christian Academy

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Tiffany Williams