TruMaine Pressley-Dickerson
New Haven
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Burlington Coat Factory Distribution Center
11.2006 - 10.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Certified Nursing Assistant
Whitney Manor Rehabilitation And Nursing Center
09.2010 - 05.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
Receptionist Clerk
Mulvey Oliver Gould & Crotta Law
11.2007 - 12.2011
- Provided front desk support by answering and directing phone calls, managing client inquiries, and greeting visitors in a professional manner.
- Assisted attorneys and legal staff with administrative tasks, including filing legal documents, scheduling meetings, and organizing case files.
- Maintained office records and managed correspondence, ensuring accuracy and confidentiality of sensitive legal information.
- Prepared legal documents, including subpoenas and court forms, under supervision of legal staff.
- Handled data entry tasks, updating client records and case management systems with precision and attention to detail.
- Coordinated appointments and maintained the office calendar, ensuring timely scheduling of client consultations and court deadlines.
- Supported day-to-day office operations, including ordering supplies and assisting with billing and invoicing procedures.
Certified Nursing Assistant
Highlands Health Bridge Management
04.2012 - 10.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Resident Care Assistant
Matthew Alterio Apt
11.2012 - 04.2017
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
- Transported patients between rooms and appointments or testing locations.
Legal Assistant
Knight & Cerritelli LLC
08.2013 - 07.2015
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Conducted legal research on case law, statutes, and regulations to support attorneys in case preparation and strategy development.
- Managed and reviewed client records, ensuring all information was current and accurate in the case management system.
Legal Assistant
Federal Public Defender's Office
07.2015 - 09.2016
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Enhanced attorney effectiveness by providing timely and accurate legal research and analysis.
Certified Nursing Assistant
The Nurse Network
10.2017 - 01.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Autumn Lake Healthcare
05.2019 - 01.2020
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Alarm Operator
USA Central Station
11.2022 - 09.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Assisted in training new employees on alarm dispatch procedures, contributing to a knowledgeable and prepared workforce.
Collection Specialist
Safe Home Security, Inc
09.2023 - 12.2023
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Relations Representative
Uno Alla Volta
12.2023 - Current
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Streamlined communication channels for improved customer relationships and increased loyalty.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Logged call information and solutions provided into internal database.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Certification -
American Medical Response
Waterbury, CT11.2017
High School Diploma -
West Haven High School
West Haven, CT06.2007
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Effective Communication
- Valid Driver's License
- Safety Compliance
- Efficient multitasking
- Work Scheduling
- Continuous Improvement
- Customer Service
- Problem-solving abilities
- Call center experience
- Data Entry
- Problem-solving skills
- Time Management
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Active Listening
Timeline
Customer Relations Representative
Uno Alla Volta
12.2023 - Current
Collection Specialist
Safe Home Security, Inc
09.2023 - 12.2023
Alarm Operator
USA Central Station
11.2022 - 09.2023
Certified Nursing Assistant
Autumn Lake Healthcare
05.2019 - 01.2020
Certified Nursing Assistant
The Nurse Network
10.2017 - 01.2020
Legal Assistant
Federal Public Defender's Office
07.2015 - 09.2016
Legal Assistant
Knight & Cerritelli LLC
08.2013 - 07.2015
Resident Care Assistant
Matthew Alterio Apt
11.2012 - 04.2017
Certified Nursing Assistant
Highlands Health Bridge Management
04.2012 - 10.2012
Certified Nursing Assistant
Whitney Manor Rehabilitation And Nursing Center
09.2010 - 05.2011
Receptionist Clerk
Mulvey Oliver Gould & Crotta Law
11.2007 - 12.2011
Customer Service Cashier
Burlington Coat Factory Distribution Center
11.2006 - 10.2007
Certification -
American Medical Response
High School Diploma -
West Haven High School
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