Truman Cruickshank
Dayton
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Resort Front Desk Manager
Cincinnati Camp Cedar
06.2024 - 05.2025
- Oversee the Front Desk Resort Staff at a high-volume resort adjacent to Kings Island Amusement Park.
- Provide leadership, training, and problem resolution for front desk operations.
- Develop and manage the operations budget, including staffing and volunteer coordination.
- Enhance operational efficiency by performing or ensuring effective maintenance and housekeeping of resort facilities and grounds, clubhouse, and pool.
- Maximize revenue streams while addressing issues that impact cost control.
- Foster a clean, safe, and health-conscious work environment.
Resort General Manager
RVPM - Buda Place RV Resort
02.2023 - 06.2024
- Establish operational procedures at a new resort property south of Austin, TX.
- Supervise the completion of construction and the opening of the resort.
- Facilitate the booking of initial and milestone reservations.
- Direct all facets of resort operations while engaging with guests and resolving issues.
- Create the operational budget, manage reservations, and oversee hiring and training of staff.
- Implement procedures for maintenance and enhancements to resort facilities and grounds, including the clubhouse and pool.
- Optimize revenue generation while addressing costs and expenses.
Resort General Manager
Western Park Management - Riverview RV Park
08.2020 - 02.2023
- Assume responsibility for the operations of two resorts in the foothills of the Rocky Mountains during COVID-19.
- Engage with guests to provide leadership, address challenges, and create an operational budget, manage reservations, and oversee staff and volunteer management, including payroll control.
- Enhance facility condition through diligent maintenance and upgrades to resort facilities and grounds, clubhouse, and pool.
- Supervise maintenance and repair operations in coordination with other department managers.
- Maximize revenue while addressing cost control issues.
Event Industry Sales Manager
PSAV, Gaylord Rockies Resort and Convention Center
10.2018 - 03.2020
- Assist in the launch of the new Gaylord Rockies Resort and Convention Center in Aurora, CO, focusing primarily on the Exhibit Hall.
- Sell and manage all PSAV services, including audio-visual, theatrical lighting, electrical services, and rigging.
- Recruit, train, and mentor sales and operational staff to ensure service excellence.
- Identify and develop new revenue streams and customer engagement strategies.
- Establish policies and procedures for sales operations and management of the Exhibit Hall.
- Collaborate with management on marketing initiatives and corporate pricing strategies.
Event Industry Operation Manager
Trade Show Supply
03.2016 - 03.2018
- Manage daily warehouse, production, and shipping and receiving operations.
- Coordinate scheduling of production, warehouse, delivery, and installation labor.
- Establish policies, procedures, and documentation to streamline operations.
- Negotiate discounts with local vendors and freight companies for cost savings.
Event Industry Project Manager
MC2
10.2014 - 07.2015
- Assist account managers with strategies that drive construction cost savings.
- Estimate project costs, draft production orders, and manage production turnover meetings, overseeing projects from conception to installation at the show site.
- Control labor and material expenses through effective purchasing and vendor selection.
- Manage large-scale project concepts and deliverables.
- Coordinate external services including audio-visual support, transportation, installation, labor, electrical services, rigging, and material handling.
Event Industry Sales Manager
FREEMAN
04.2004 - 02.2014
- Achieve a 35% increase in exhibitor sales revenues within the first year, consistently surpassing projected revenue by 10% annually.
- Oversee account executives during assigned expos, delegating sales leads through Salesforce CRM.
- Monitor account executives' performance and provide mentorship to ensure they meet projected revenue targets.
- Develop and manage marketing programs to ensure all clients are informed about current offerings and promotions.
- Deliver exceptional customer service to both internal teams and external clients.
- Recruit, train, and mentor new account executives.
- Manage all Freeman services, including exhibit design and fabrication, audio-visual, theatrical lighting, electrical, rigging, transportation, and material handling services.
- Establish departmental policies, procedures, pricing structures, and marketing plans.
Event Industry Production Manager
Sparks Exhibits
07.1999 - 03.2004
- Collaborate with senior management on the design, estimation, and production of custom tradeshow exhibits.
- Oversee project workflow from initial turnover through production to final installation at the client's location.
- Negotiate and purchase all outside vendor contracts, including audio-visual, transportation, and installation labor.
- Supervise and train shop personnel on safe building techniques and workspace safety practices.
- Develop policies, procedures, and workflow templates to enhance personnel management and streamline production processes.
Education
Radio TV Broadcasting
Fullerton Community College
Fullerton, CASkills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Guest relations
- Customer service expertise
- Conflict management
- Leadership qualities
- Hospitality service expertise
Certification
- Licensed Journeyman Carpenter - Tradeshow & Sign Crafter's, Local831, Southern California
- Licensed Journeyman Carpenter, Southwest Carpenters Union, Las Vegas, NV
Timeline
Resort Front Desk Manager
Cincinnati Camp Cedar
06.2024 - 05.2025
Resort General Manager
RVPM - Buda Place RV Resort
02.2023 - 06.2024
Resort General Manager
Western Park Management - Riverview RV Park
08.2020 - 02.2023
Event Industry Sales Manager
PSAV, Gaylord Rockies Resort and Convention Center
10.2018 - 03.2020
Event Industry Operation Manager
Trade Show Supply
03.2016 - 03.2018
Event Industry Project Manager
MC2
10.2014 - 07.2015
Event Industry Sales Manager
FREEMAN
04.2004 - 02.2014
Event Industry Production Manager
Sparks Exhibits
07.1999 - 03.2004
Radio TV Broadcasting
Fullerton Community College
Similar Profiles
Audrey PontiffAudrey Pontiff
Unit Counselor at Camp Cedar HillUnit Counselor at Camp Cedar Hill
Jeremiah JesseeJeremiah Jessee
Camp Lead at Cedar Springs CampCamp Lead at Cedar Springs Camp
Analyn MeltonAnalyn Melton
Cook at Camp Cedar LakeCook at Camp Cedar Lake
Alexis HuntAlexis Hunt
Floor Installer at LLC Presidential RemodelingFloor Installer at LLC Presidential Remodeling
LUKE OSBINLUKE OSBIN
Poly Saw Operator at LazyboyPoly Saw Operator at Lazyboy