Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
About me
PERSONALITY
Associate of Quarter 2 ,2024
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Truman Narlock

Truman Narlock

Phoenix,AZ

Summary

Dynamic professional with strong interpersonal skills and a friendly demeanor, eager to learn and grow within an operations role. Demonstrates a keen ability to quickly grasp hospitality principles and customer service techniques, ensuring a positive experience for clients and colleagues. Committed to enhancing communication and problem-solving skills to contribute effectively in any environment. Passionate about delivering exceptional service while continuously seeking opportunities for personal and professional development.

Overview

6
6
years of professional experience

Work History

Guest Service Agent – Operations Manager

Sonesta Select Phoenix Camelback
10.2022 - Current
  • Proficient: Microsoft 365 Word & PowerPoint
  • Intermediate: Microsoft 365 Excel
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed room assignments for major groups like Alaska and Southwest Airlines.
  • Balanced inventory and staffing for upcoming room clean.
  • Managed payroll and handled purchase orders and staffing actions.
  • Oversaw new projects and enrollments, ensuring deadlines were met.
  • Facilitated and coordinated transportation services for guests.

Shift Lead

Melanie Scolfield
06.2019 - 01.2022
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed store opening and closing procedures and balanced tills.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

AHLA - Hospitality Management

Elevate
Arizona City, AZ
06.2025

Associate Degree in General Studies -

Rogue Community College
Medford, OR
06-2022

High School Diploma -

South Medford High School
Medford, OR
06-2021

Skills

  • Verbal and written communication
  • Listening skills
  • Flexible schedule
  • Guest communication
  • Team building and supervision
  • Patience and composure
  • Data entry proficiency
  • Proficient in Microsoft 365
  • Detail-oriented
  • Inventory monitoring
  • Timely complaint resolution

Accomplishments

  • Promoted to Operations Manager in less than 3 years with the company in which I started as a Guest Service Agent.

Timeline

Guest Service Agent – Operations Manager

Sonesta Select Phoenix Camelback
10.2022 - Current

Shift Lead

Melanie Scolfield
06.2019 - 01.2022

AHLA - Hospitality Management

Elevate

Associate Degree in General Studies -

Rogue Community College

High School Diploma -

South Medford High School

About me

I pursue knowledge and success, concentrating on honing my skills. Within a team, I value the distinct talents and viewpoints of each member. As a leader, my goal is to ignite their passions and harness their abilities. I believe in comprehending the individuals I collaborate with to cultivate stronger connections. I am a proactive learner who prioritizes asking questions for better understanding, making sure everyone feels backed. I relish practical experiences but have faith in my team to lead when necessary. My aim is to be an effective leader, not merely a competent manager.

PERSONALITY

Myers Briggs – ENTP | Enneagram - 8 (wing 7)

Associate of Quarter 2 ,2024

April - June, 2024

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