Truonic Thompson

• Gathered, analyzed and documented taxpayers’ information to support

tax return information to support tax return examinations and

investigations to ensure that taxpayers comply with federal, state and

local tax laws.

• Received and electronically processed power of attorney

authorizations allowing/revoking POAs and Third-party authorizations to

speak on behalf of their clients

• Experience working with records or

financial accounts applying established rules and procedures (e.g., basic

accounting, credits and debits, researching and/or adjusting accounts).

• Utilized IRS systems to input data and track case statuses efficiently.

• Performed a variety of miscellaneous tasks involving researching and

processing financial aid documents, reviewing information and

determining corrective action on accounts, researched for

missing/unclear accounting information and reviewing financial

documents submitted for completeness

• Consistently met or exceeded

productivity goals set by the company. Cross-trained in multiple areas of

operations contributing to a versatile workplace

• Adapted to changes in

work processes and technology. Familiar with inventory tracking systems

and procedures.

• Developed and maintained relationships with prospective students to enhance enrollment efforts.
• Organized and facilitated campus events to promote college programs and services.
• Assisted in creating marketing materials to effectively communicate college offerings.
• Conducted campus tours for prospective students, showcasing facilities and resources.

• Gathered placed orders for guests, and assisted and resolved problems with incorrect orders.
• Provided customer service, assisted customers with product

inquiries, offer recommendations, and ensured a positive shopping

experience.

• Utilized POS (Point of Sale) systems for order processing

• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.