Trupti Patil
New York,USA
Summary
Results-driven professional with proven ability in managing and nurturing client relationships, delivering custom solutions tailor made to the clients needs, and driving retention and satisfaction, Consistently achieved NPS score of 9/10
Single point of contact for clients, end to end ownership (sales, delivery and transformation) and single point of escalation (problem solving and conflict resolution)
Skilled in strategic planning and delivering client-centric solutions
Strong team collaborator adaptable to evolving business needs
Experience in mentoring staff (achieve results and career development)
Known for organizational skills and proactive approach to client satisfaction
Experience in delivery oversight and governance
Responsible for account P&L and account financial management
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Executive
Unisys
01.2023 - Current
- Managing 3 prestigious customer relationships for Unisys Corporation (M&T Bank, Cushman & Wakefield and Eli Lilly) - 26 MN portfolio
- Successfully led the Unisys McDonald's relationship - 5 MN portfolio
- Experience in managing full IT services for clients (service desk, data center, cloud & network management, SOC, ServiceNow) consistently exceeding SLAs
- Consistently met revenue targets
- Built transformation roadmaps in collaboration with the client to bring in continuous improvements, cost efficiencies and elevate end user experience)
- 100% renewal rate for all clients
- Focused on continuous improvements and operational efficiencies
Consultant
Unisys
03.2022 - 12.2022
- Member of Unisys Consulting team
- Worked with League Data to solution their digital transformation journey
- Part of the solutioning team to build a large transformation program of building an offer and order management system for IAG
- Innovation liaison for Unisys Innovation team
- Building solutions in Transformation and governance space
Client Executive
Wipro
02.2021 - 03.2022
- Grew Tapestry account by 15% in one year, added new scope to the existing engagements, built a trusted relationship with the CIO
- Participated in a large managed service outsourcing RFP for McCormick, participated in all contract renewals and handled a major business escalation and smoothened operation in conjunction with Accenture
- Initiated large deals (SAP, CPI Integration, Cybersecurity, Data Management) with Hanes Brand and grew the account by 100% in one year
Client Partner
TCS
01.2020 - 02.2021
- Acquired new manufacturing logo for TCS, pipeline of 45 Mn (AMS and Transformation projects)
- Client Partner for GAF and a few other new logos in the Northeast region
- Grew GAF relationship to 2 M USD in 8 months
- Participated and won the award as the strategic vendor RFP for Corning, a glass manufacturer in Northeast
- Worked closely with Bunge on partnering on strategic initiatives
Client Partner
TCS
11.2018 - 12.2019
- Led a 64 M USD account for TCS. Responsible for Delivery, Sales and Relationship Management. Single point of contact for the customer. Was brought in to this relationship to manage the situation during crisis.
Consulting Partner
TCS
03.2018 - 11.2018
- Led the pre-sales and customer engagements for all North America Utilities customers, participated in RFP’s, supported the account team in demand creation and customer engagements, conducted TCS capability presentation and customer strategy discussion engagements for various customers, interacted with Utilities technical practices and TCS research organizations in carving out a tailor-made solution to the customers based on the customer’s needs.
Client Partner & Delivery Partner
TCS
05.2015 - 01.2018
- Led a 30 million-dollar TCS Swiss Re partnership, contributed to Swiss Re's IT strategy discussions and IT planning for their XG initiatives, partnered with Swiss Re in achieving their IT goals, contributed to TCS revenue increase, provided an opportunity for highly technically skilled TCS individuals to be part of the implementation of XG initiatives, detailed project governance.
Program Manager
TCS
12.2008 - 04.2015
- Hands on Program Manager for Swiss Re's Life and Health portfolio accountable for application support and all projects executed by TCS.
Project Manager, Citibank
TCS
12.2007 - 11.2008
- Handled projects that involve changes required for their middle ware component (TIBCO) – (~ 2 MN in revenue)
- Supported requirements gathering and documentation
- Worked on project estimation and managing budgets
- Supported the implementation phase – development, testing
- Managing the postproduction warranty support
- People management of the TCS staff working on projects
- Process improvements and value additions provided
Project Manager
ABN AMRO
06.2006 - 08.2007
- Worked as a Project Manager for various projects for LaSalle Bank (Chicago) during their merger with Bank of America.
- Successfully executed 6 projects from start to finish, the projects include - feasibility study, Requirements analysis and design, development, testing and implementation. Also responsible for PMO activities such as financial forecasting, budgeting and resource allocation for projects.
- Driven process improvements and value additions.
- Involved in refining and implementing the ABN AMRO methodology of Project Management (MAP).
Technical Lead
MetLife
11.2001 - 06.2006
- Worked as a system analyst/project lead for MetLife's Policy Information Portal Implementation – handled the implementation from requirements gathering to delivery.
- Worked as an onsite coordinator for TCS delivered projects for MetLife Hong Kong.
- Worked on gathering business requirements and delivering the Policy Information portal for MetLife Taiwan, China and Chile.
- Worked as an IT coordinator for MetLife India's business community.
- Supported MetLife Korea’s globalization initiative (was onsite for 6 months).
- Worked in the development team at offshore implementing Java projects.
Technical Lead
MetLife
11.2001 - 06.2006
- Worked as a system analyst/project lead for MetLife's Policy Information Portal Implementation – handled the implementation from requirements gathering to delivery.
- Worked as an onsite coordinator for TCS delivered projects for MetLife Hong Kong.
- Worked on gathering business requirements and delivering the Policy Information portal for MetLife Taiwan, China and Chile.
- Worked as an IT coordinator for MetLife India's business community.
- Supported MetLife Korea’s globalization initiative (was onsite for 6 months).
- Worked in the development team at offshore implementing Java projects.
Education
Bachelor of Engineering - Computer Science
Manipal Institute of Technology
Skills
- Domain Experience
- Insurance
- Finance
- CPG
- Manufacturing
- Utilities
- Hospitality
- QSR
- Property Management
- Leadership Skills
Skills
- Relationship management
- Consultative Selling
- Account Management
- Planning & Governance
- Delivery Management
- Project and Program Management
- Talent & People Management
- PMO Setup
- Legal Liaison
- Solution management
Certification
- Project Management Professional Training
- Multiple Leadership/Step up to Management Training
Personal Information
- Citizenship: US Citizen
- Title: Client Executive
- Visa Status: US Citizen
- Nationality: US Citizen
Willingness To Travel
Yes
Timeline
Client Executive
Unisys
01.2023 - Current
Consultant
Unisys
03.2022 - 12.2022
Client Executive
Wipro
02.2021 - 03.2022
Client Partner
TCS
01.2020 - 02.2021
Client Partner
TCS
11.2018 - 12.2019
Consulting Partner
TCS
03.2018 - 11.2018
Client Partner & Delivery Partner
TCS
05.2015 - 01.2018
Program Manager
TCS
12.2008 - 04.2015
Project Manager, Citibank
TCS
12.2007 - 11.2008
Project Manager
ABN AMRO
06.2006 - 08.2007
Technical Lead
MetLife
11.2001 - 06.2006
Technical Lead
MetLife
11.2001 - 06.2006
Bachelor of Engineering - Computer Science
Manipal Institute of Technology
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