Trusha Patel
King of Prussia,PA
Summary
Dedicated and results-driven hospitality and tourism professional with a strong foundation in customer service, account management, and operations. Eager to leverage my academic background and hands-on experience to contribute to a growing organization in the hospitality industry. Seeking opportunities in sales, operations, or management roles where I can continue to build upon my skills and drive exceptional customer experiences. Efficient Insurance Billing Specialist known for high productivity and ability to complete tasks swiftly. Possess specialized skills in medical billing software, coding accuracy, and claims processing. Excel in communication, problem-solving, and time management which enhance performance in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Restaurant Manger
California Tortilla
Philadelphia, PA
06.2023 - Current
- Provided exceptional customer service, ensuring positive experiences for all customers by addressing inquiries and resolving complaints.
- Trained and managed new employees, ensuring they adhered to company policies, and provided high-quality service.
- Maintained smooth operations, managed inventory, and coordinated shifts to ensure the restaurant ran efficiently.
- Contributed to the growth of the business by fostering a welcoming environment, and building customer loyalty.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Assisted with kitchen preparation during peak times as needed.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Created new menu items based on customer feedback and industry trends.
- Established policies for cash handling procedures to maximize security measures.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved conflicts among employees in an effective manner.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Customer Service Representative
Zounds
King of Prussia, PA
07.2007 - 06.2023
- Delivered outstanding customer service by greeting and assisting clients, and providing solutions to technical questions related to hearing aids.
- Acted as a liaison between customers and the repair team, ensuring timely and professional resolutions.
- Managed patient files and documentation, ensuring accuracy and privacy compliance.
- Cultivated long-term relationships with patients by resolving issues in a polite, empathetic, and professional manner.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
Account Manager
Healthcare Report.com
Exton, PA
03.2002 - 04.2020
- Managed and documented patient accounts for two healthcare facilities independently, ensuring accuracy and compliance with all regulations.
- Developed strong organizational skills by maintaining and updating patient records daily, without supervision.
- Provided excellent service and support to both patients and facility administrators, resolving issues quickly and efficiently.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided technical support to customers when needed.
- Created comprehensive reports on account performance and presented them to senior management.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Attended trade shows and conferences as a representative of the company.
- Presented product features and advantages to potential customers during sales meetings.
- Generated leads through cold calling activities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Developed pricing models for various products and services based on market conditions.
Education
Associate of Hospitality - Hospitality Administration And Management
University of Phoenix
Phoenix, AZ05-2022
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiar with hospitality management software, such as Opera and Hotelogix
- Basic knowledge of financial management and budgeting in hospitality settings
- Strong multitasking and organizational abilities
- Bilingual
- Customer service
- Budget management
- Billing procedures
- Risk assessment
- Health Insurance Coding
Affiliations
- Member, [Relevant Hospitality or Tourism Association]
- Volunteer, [Relevant Event/Organization]
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Professional
Spanish
Limited
Timeline
Restaurant Manger
California Tortilla
06.2023 - Current
Customer Service Representative
Zounds
07.2007 - 06.2023
Account Manager
Healthcare Report.com
03.2002 - 04.2020
Associate of Hospitality - Hospitality Administration And Management
University of Phoenix
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