Trushella Brooks
Denton,TX
Summary
I aim to obtain a role with an organization that will effectively utilize my customer service and administrative expertise while also allowing me to develop further as a professional. Thrive on building rapport with clients, effective communication, and problem-solving to navigate complex deals. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
311 Agent\ Customer Service
City of Dallas
Dallas
09.2023 - Current
- Provides information to the public, customers, or visitors in person, by telephone
- Responds to questions regarding water and sewer accounts, tax bills, library materials/operations, birth and death certificates, various events, activities within the city of Dallas.
- Maintained accurate records of client interactions and transactions.
- Followed established procedures for processing returns, exchanges, and refunds while maintaining high levels of accuracy.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Account Manager/Customer Service
Public Storage
10.2021 - 08.2022
- Inbound/Outbound with collection calls and customer issues
- Maintain storage maintenance and security.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Ensured compliance with industry regulations when dealing with clients.
- Created comprehensive reports on account performance and presented them to senior management.
- Solicited feedback from customers on their experience with products or services.
- Assist customers with questions and concerns about their accounts or reservations.
- Assist with collecting auction sales and inventory.
- Presented product features and advantages to potential customers during sales meetings.
Warranty Repair Officer
Jostens
Denton
09.2014 - 03.2020
- Administer the examination and assessment of incoming stones to be set in rings
- Handle maintenance and repair of broken stones.
- Analyze orders and any errors in customer invoices.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
Inventory and Quality Control Associate
Walmart
Denton
01.2013 - 01.2014
- Stocking products
- Quality control and auditing of products
- Support team lead with inventory control
- Data entry of all daily stock receiving and invoicing reports for discrepancies.
- Collaborated with other departments to resolve product discrepancies.
- Ensured that all necessary records were accurately maintained and updated as needed.
- Monitored production processes to ensure that they adhere to established standards.
- Provided guidance on best practices for maintaining product quality throughout the manufacturing process.
Education
Texas Health Information Specialist -
Asher College
05.2015
Diploma -
Denton High School
05.2006
Skills
- Accounts Payable
- Document Management
- Relationship Management
- Leadership & Collaboration
- Administrative Support
- Data Analysis
- Quality Control
- Problem-Solving
- Staff Training
- Inventory Management
- Database Management
- Purchasing & Sourcing
- Microsoft Excel
- Microsoft Office Suites
- Google Workspace
- Positive Attitude
- Documenting information
- Recordkeeping proficiency
- Technical Support
Certification
- Health Information Specialist
- Phlebotomist Certification
- CPR Certification
References
References available upon request.
Timeline
311 Agent\ Customer Service
City of Dallas
09.2023 - Current
Account Manager/Customer Service
Public Storage
10.2021 - 08.2022
Warranty Repair Officer
Jostens
09.2014 - 03.2020
Inventory and Quality Control Associate
Walmart
01.2013 - 01.2014
Texas Health Information Specialist -
Asher College
Diploma -
Denton High School
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