Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Affiliations
Interests
Work Availability
Work Preference
Quote
Software
Languages
Websites
Timeline
Hi, I’m

Trustin Keller

Clinic Office Manager
Harrisburg,SD
Trustin Keller

Summary

Highly skilled and motivated Clinic Office Manager with 11 years of experience in the healthcare field and 10 years in military/veteran-centric medical facilities. Strong organizational skills, excellent communication, and time management abilities. Demonstrated understanding of data collection and performance metrics. Recognized by Leidos QTC Health Services CLS leadership for personal dedication to staff and self development, resulting in a high-performing clinical team.

Overview

12
years of professional experience
5
years of post-secondary education
4
Certificates
1
Language

Work History

Leidos QTC Health Services
Sioux Falls, South Dakota

Clinic Office Manager
01.2024 - Current

Job overview

  • Collaborated with cross-functional teams within the region to establish clear compliance guidelines and expectations for all staff members.
  • Mentored junior staff members, fostering their professional growth while ensuring excellent service delivery within the clinic environment.
  • Coordinated staff training assignments and programs, enhancing the team's knowledge base on industry developments, and boosting clinic and staff reputation within the Leidos QTC community.
  • Created an inclusive workplace culture where diversity was valued leading to improved employee engagement rates among staff members from various backgrounds.
  • Optimized inventory and budget management processes resulting in reduced waste and significant cost savings for the region without sacrificing quality of care standards.
    Routinely monitored clinical and regional metrics in an effort to create competitive and effective contractual compliance within the region.
  • Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
  • Established a network of recurring and regular providers, promoting effective provider management and adherence to contractual metrics.
  • Streamlined compliance processes by implementing efficient manual monitoring systems and tools within the clinic in regards to audits.

Neighborhood Dental
Harrisburg, United States

Dental Treatment Coordinator
08.2023 - 12.2024

Job overview

  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing dental charts and maintaining high levels of communication.
  • Performed in team leader capacity and organized all treatment and placement activities.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Reviewed X-rays and presented dental imaging to help patients determine best treatment options and their necessity.
  • Explained treatment choices to patients and helped determine best options.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Completed patient referrals to other medical specialists.
  • Performed as subject matter expert for case management processes.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Midwest Railcar Repair
Brandon, SD

Railcar Repair Technician
07.2023 - 08.2023

Job overview

  • Repaired and/or rebuilt railcars to specifications; includes welding, metal working, and mechanical skills
  • Became proficient at using a variety of tools, including but not limited to welders, carbon arc, cutting torches, grinders, pneumatic/hydraulic tools, torque wrenches, huck guns
  • Read and interpreted documents such as work orders, operating procedures, and safety rules
  • Safely and effectively operated yard vehicles such as bobcat, forklift, and scissor lift
  • Maintained inventory of repair supplies and ordered parts.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.

United States Navy, USN
Bridgeport, CA

Occupational Health Coordinator
08.2019 - 08.2023

Job overview

  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Devised and monitored safety performance metrics to assess and improve safety performance.
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies for 30 work centers.
  • Educated employees on hazardous waste management, emergency response and safe work practices.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Called patients post-procedure to inquire about status, recovery and questions.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Utilized medical software to document and track patient progress.

United States Navy, USN

Contracting Officer Representative
07.2019 - 08.2023

Job overview

  • Advised technical staff, finance partners and stakeholders regarding contract terms and conditions, applicable institute policies and procedural implementation.
  • Developed and integrated contract management tools, templates, methods and processes for partner engagements.
  • Implemented risk mitigation strategies and drafted applicable contract terms and conditions, taking preventive action during negotiations and issue resolution.
  • Collaborated with subcontractors and procurement personnel on issues relating to contractor acquisition and support.

United States Navy, USN
Bridgeport, CA

Clinical Quality Assurance Program Manager
08.2019 - 08.2023

Job overview

  • Recorded, analyzed, and distributed statistical information.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Reported production malfunctions to managers and production supervisors.
  • Inspected products and worker progress throughout production.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Developed and maintained up-to-date professional contacts with risk managers, hospital administrators, nursing directors and other health care providers.
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.

United States Navy, USN

Pharmacy Technician
04.2015 - 08.2023

Job overview

  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Set up and modified patient profiles in AHLTA and MHS Genesis to include current information such as medications and insurance details.
  • Collected co-payments or full payments from customers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

United States Navy, USN

Medical Supply Chain Manager
08.2015 - 08.2023

Job overview

  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
  • Oversaw demand planning, purchasing, and logistics.
  • Developed and maintained medical equipment databases.
  • Provided support to medical staff in resolving medical equipment problems.
  • Supervised 7 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.

United States Navy, USN

Hospital Corpsman Second Class
08.2014 - 08.2023

Job overview

  • Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Rendered emergency medical treatment and administered immunization programs.
  • Contributed to medical evacuations and transport of patients to other medical facilities.
  • Educated patients and families about health conditions and treatments.
  • Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
  • Helped with preparation of medical equipment and supplies for use in hospital procedures.
  • Prevented illness by education public on healthy practices to stop disease.
  • Met with members of public and local leaders at various community events and discussed ways to reduce illness, food contamination and obesity.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Dow Rummel Village
Sioux Falls, SD

CNA - Certified Nursing Assistant
05.2013 - 06.2014

Job overview

  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

New Technology High School
Sioux Falls, SD

High school diploma
08.2009 - 05.2014

University Overview

Skills

Adaptability/Quick Learner

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Certification

CPhT - National Certified Pharmacy Technician (expired)

Additional Information

Additional Information
  • LAR/FBI Clearance (Leidos QTC)
  • Secret Clearance (expired [held during Active Duty])

Accomplishments

Accomplishments
  • Junior Sailor of the Year (2020)
  • 3x Sailor of the Quarter (Navy League)
  • 4x Navy and Marine Corps Commendation medals (NAM)
  • 2x Good Conduct medals
  • 1x Global War on Terrorism medal
  • 1x Armed Forces Service medal
  • 1x National Defense medal
  • Pistol Marksman ribbon
  • 1x Flag Officer Commendation citation (FLOC)

Affiliations

Affiliations
  • United States Navy, USN
  • United States Marine Corps, USN
  • Navy League of Nevada

Interests

Regional Manager (Leidos QTC)

Associate Director of Operations (Leidos QTC)

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid time offWork from home option

Quote

"The people that are living their dreams, are the people that know that, if it’s going to happen, it’s up to them and they are resolving within themselves it’s not over until I win."
Les Brown

Software

Microsoft Office

Adobe Acrobat Pro

Google Drive Suite

Languages

English
Native or Bilingual

Websites

Timeline

CAOHC - Occupational Hearing Conservation

05-2029
Clinic Office Manager
Leidos QTC Health Services
01.2024 - Current
Dental Treatment Coordinator
Neighborhood Dental
08.2023 - 12.2024
Railcar Repair Technician
Midwest Railcar Repair
07.2023 - 08.2023

BLS - Basic Life Support (American Red Cross)

04-2023
Occupational Health Coordinator
United States Navy, USN
08.2019 - 08.2023
Clinical Quality Assurance Program Manager
United States Navy, USN
08.2019 - 08.2023

NV CPhT - Nevada Certified Pharmacy Technician (expired)

08-2019
Contracting Officer Representative
United States Navy, USN
07.2019 - 08.2023
Medical Supply Chain Manager
United States Navy, USN
08.2015 - 08.2023
Pharmacy Technician
United States Navy, USN
04.2015 - 08.2023

CPhT - National Certified Pharmacy Technician (expired)

04-2015
Hospital Corpsman Second Class
United States Navy, USN
08.2014 - 08.2023
CNA - Certified Nursing Assistant
Dow Rummel Village
05.2013 - 06.2014
New Technology High School
High school diploma
08.2009 - 05.2014

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Trustin KellerClinic Office Manager