Summary
Overview
Work History
Education
Skills
Timeline
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Truth Osborne

Matteson,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Dental Office Receptionist

Orland Orthodontics
09.2023 - Current
  • Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
  • Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.

Receptionist

Renovo Endodontic Studio
01.2023 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Organized, maintained and updated information in computer databases.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.

Orthodontic Assistant

Beauty Smiles
08.2022 - 01.2023
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
  • Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
  • Set appointments and made follow-up calls.
  • Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.

Orthodontic Assistant

Orthodontics Experts
12.2021 - 08.2022
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
  • Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
  • Promoted positive patient experiences by building rapport and addressing concerns during appointments.
  • Collaborated effectively with other team members to ensure smooth workflow within the practice.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.

Work From Home Agent

Nationwide
03.2021 - 12.2021
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Generated quotes and proposals for clients to match individual needs.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Followed up promptly with interested clients to close sales.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

Education

High School Diploma -

Rich South Highschool
Richton Park, IL

Skills

  • Insurance Verification
  • Customer Service
  • Computer Skills
  • Remote Office Availability
  • Microsoft Office
  • Dental Terminology
  • HIPAA Compliance
  • Patient documentation
  • Phone and Email Etiquette
  • Data Entry
  • Appointment Scheduling
  • Typing Speed
  • Goal-Oriented

Timeline

Dental Office Receptionist

Orland Orthodontics
09.2023 - Current

Receptionist

Renovo Endodontic Studio
01.2023 - 09.2023

Orthodontic Assistant

Beauty Smiles
08.2022 - 01.2023

Orthodontic Assistant

Orthodontics Experts
12.2021 - 08.2022

Work From Home Agent

Nationwide
03.2021 - 12.2021

High School Diploma -

Rich South Highschool

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