Truthema Charley
Summary
Successful Onboarding Associate with proven track record of success in facilitating onboarding process and implementing strategies. Approachable and committed to setting up new hires for success. Adept in coordinating onboarding activities with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices.
Overview
23
23
years of professional experience
Work History
Onboarding Specialist
Allegis Group/Actalent
08.2021 - Current
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Completed required criminal, credit, or drug tests for new hires.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
Rider Support Agent
Adecco, Waymo
05.2019 - 06.2020
- Provide guidance and attentive support to riders in self-driving vehicles
- Monitor day-to-day support inquiries and escalate priority interactions that arise with our user to the onsite manager
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Built rapport with passengers through friendly conversation and attentive listening.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Responded to passenger concerns and complaints politely and professionally.
Customer Care Representative
Move Sales Inc.- Realtor.com
03.2008 - 05.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction.
- Maintained and managed customer files and databases.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Met customer call guidelines for service levels, handle time and productivity.
Field Technician
Jump- Uber
01.2019 - 04.2019
- Responsible for deployment, recovery and light maintenance on motorized scooters and bicycles.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Kept detailed records of field measurements and data.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
Child Care Provider
Pinon Unified School District
07.2000 - 06.2007
- Assisted in teaching fundamental concepts that promoted critical thinking and develop problem solving strategies.
- Logged information regarding naps, feedings and any medications administered.
- Answered telephone calls, greeted visitors, screen calls, took and relayed messages, and provided information or directed caller and visitors to appropriate individuals or departments.
- Enhanced children's social skills by organizing group activities and promoting positive interactions.
- Improved children's communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
- Supported child development through implementing various educational programs tailored to individual needs.
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
- Fostered emotional growth and self-confidence in children by providing consistent encouragement and praise.
- Maintained accurate records of each child''s attendance, medical information, and developmental milestones for parent review.
- Maintained compliance with state regulations by regularly attending training sessions and staying updated on policy changes.
Education
Early Childhood Education -
Northland Pioneer College
Holbrook, Arizona01.2007
High School Diploma -
Pinon High School
Pinon, AZ01.1999
Skills
- Active listening
- Interpersonal skills
- Time management
- Resource allocation
- Conflict resolution
- Policy understanding
- Goal setting
- Task prioritization
- Quality assurance
- Attention to detail
- Effective communication
- Continuous learning
- Cross-functional coordination
- Adaptability
References
Available Upon Request
Timeline
Onboarding Specialist
Allegis Group/Actalent
08.2021 - Current
Rider Support Agent
Adecco, Waymo
05.2019 - 06.2020
Field Technician
Jump- Uber
01.2019 - 04.2019
Customer Care Representative
Move Sales Inc.- Realtor.com
03.2008 - 05.2019
Child Care Provider
Pinon Unified School District
07.2000 - 06.2007
Early Childhood Education -
Northland Pioneer College
High School Diploma -
Pinon High School
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