Summary
Overview
Work History
Skills
Timeline
Generic

Trycena Freeman

Hampton,Va.

Summary

Dynamic professional with extensive experience at the United States Postal Service, excelling in package handling and customer service. Proven problem-solver, adept at reducing delivery errors and enhancing operational efficiency. Strong organizational skills and a commitment to accuracy ensure high-quality outcomes in fast-paced environments.

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

38
38
years of professional experience

Work History

Mail Processing Clerk

United States Postal Service
11.2017 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.

Dispatch Customer Service

Agero Roadside
11.2015 - 11.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Apple Customer Care

Apple
03.2015 - 05.2016
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Supervisor

Mr.Clean Property Preservation
06.2013 - 05.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Building Attendant

Cavalier Cleaners
03.2013 - 12.2014
  • Maintained a safe environment for building occupants by promptly addressing hazards and reporting issues to management.
  • Enhanced security measures by monitoring visitor access and reporting any suspicious activity to appropriate personnel.
  • Contributed to a well-organized work environment through daily tidying of common areas, supply rooms, and storage spaces.
  • Ensured compliance with safety protocols during events, minimizing risk for attendees and staff alike.
  • Maintained professional appearance and demeanor while interacting with building occupants, fostering a positive impression of the facility and its staff.
  • Increased customer satisfaction with well-maintained restrooms, including regular cleaning and replenishing of supplies.

Customer Service Representative

QVC Chesapeake
06.2010 - 01.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

Verizon Communications Inc
09.1987 - 01.2008
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Skills

  • Package handling
  • Problem-solving skills
  • Customer service
  • Workplace safety
  • Accuracy and precision
  • Work independently
  • Clerical processing
  • Filing systems
  • Attention to detail
  • Organizational skills
  • Cash handling
  • Excellent communication
  • Multitasking Abilities
  • Multitasking
  • Professionalism
  • Adaptability
  • Safety procedures
  • Interpersonal skills
  • Cash register operation
  • Document management
  • Complaint resolution

Timeline

Mail Processing Clerk

United States Postal Service
11.2017 - Current

Dispatch Customer Service

Agero Roadside
11.2015 - 11.2017

Apple Customer Care

Apple
03.2015 - 05.2016

Supervisor

Mr.Clean Property Preservation
06.2013 - 05.2015

Building Attendant

Cavalier Cleaners
03.2013 - 12.2014

Customer Service Representative

QVC Chesapeake
06.2010 - 01.2012

Administrative Assistant

Verizon Communications Inc
09.1987 - 01.2008

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Trycena Freeman