TRYNETI FREEMAN
Baytown
Summary
Sales Counselor and Move-In Coordinator adept at creating seamless transition experiences for new residents. Leveraged strong relationship-building skills to tailor solutions and facilitate effective communication with families and team members. Proven track record of enhancing resident satisfaction and operational efficiency throughout the move-in process.
Overview
9
9
years of professional experience
Work History
SALES ASSISTANT
CLEARWATER AT THE HEIGHTS
02.2025 - Current
- Developed and maintained strong relationships with prospective residents and their families, guiding them through the sales and move-in process while tailoring solutions to their unique needs.
- Conducted personalized tours of the community, showcasing amenities and services to effectively communicate the value of our community and what sets us apart.
- Managed the entire move-in process from deposit to physical arrival. Ensured timely completion of all paperwork, coordinated nurse assessments, and facilitated new resident orientation, while maintaining strong communication and collaboration with community team and families.
- Assisted Sales Director with CRM management and the implementation of sales strategies to enhance lead conversion and nurturing efforts.
- Demonstrated self-motivation and strong organizational skills while upholding integrity, consistency, and my passion for serving seniors in all efforts as a representation of my community and company.
SALES COUNSELOR
LEWIS PARK ESTATES
08.2022 - 02.2025
- Developed and maintained strong relationships with prospective residents and their families, guiding them through the sales and move-in process while tailoring solutions to their unique needs.
- Managed the entire move-in process from deposit to physical arrival. Ensured timely completion of all paperwork, coordinated nurse assessments, and facilitated new resident orientation, while maintaining strong communication and collaboration with community team and families.
- Demonstrated self-motivation and strong organizational skills while upholding integrity, consistency, and my passion for serving seniors in all efforts as a representation of my community and company.
CUSTOMER SERVICE MANAGER
ALORICA
11.2020 - 08.2022
- Managed customer service operations for small business banking clients, ensuring prompt and effective resolution of account inquiries and online account issues.
- Guided clients on account maintenance and streamlined processes to enhance customer experience and support.
- Developed and implemented training programs for staff to enhance customer service skills and knowledge of financial products.
LEAD CHILDCARE ASSISTANT- TODDLERS
CHILDREN'S UNIVERSE
06.2018 - 11.2020
- Led daily activities and educational programs for children, fostering a safe and engaging environment that prompted learning and development.
- Developed age-appropriate lesson plans that encouraged creativity, social skills, and cognitive development in children.
- Ensured compliance with health and safety regulations, maintaining a clean and organized environment.
- Communicated regularly with parents and guardians about children's progress, addressing concerns and implementing effective solutions.
- Facilitated special events and activities that strengthened community engagement and fostered relationships with families.
- Supervised and trained junior team members in adherence to policies and best practices, enhancing team cohesion and compliance.
SERVER
CHEDDAR'S SCRATCH KITCHEN
04.2017 - 06.2018
- Delivered exceptional customer service by promptly addressing inquiries and concerns, enhancing guest satisfaction and overall dining experience.
- Coordinated with kitchen staff and team members to ensure timely, accurate service, contributing to a seamless dining experience.
- Utilized in-depth knowledge of menu items and ingredients to provide tailored recommendations and effectively meet dietary restrictions.
- Managed cash and credit transactions to efficiently process payments and customer receipts in accordance with company policies.
Education
Medical Billing And Coding -
DeVry Education Group
Skills
- Sales techniques
- Customer Service
- CRM Proficiency
- Communication
- Relationship Building
- Detail Orientation
- Time Management
- Collaboration
- Problem Solving
- Microsoft Office Proficiency
Timeline
SALES ASSISTANT
CLEARWATER AT THE HEIGHTS
02.2025 - Current
SALES COUNSELOR
LEWIS PARK ESTATES
08.2022 - 02.2025
CUSTOMER SERVICE MANAGER
ALORICA
11.2020 - 08.2022
LEAD CHILDCARE ASSISTANT- TODDLERS
CHILDREN'S UNIVERSE
06.2018 - 11.2020
SERVER
CHEDDAR'S SCRATCH KITCHEN
04.2017 - 06.2018
Medical Billing And Coding -
DeVry Education Group