Trynika L Lee
Bridgeport,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coordinated Transportation Solutions
12.2021 - Current
- Manage over 20 incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Kitchen Aide/Dietary Aide
United Methodist Home
10.2019 - 09.2020
- Served nutritious meals to 60 residents and planned and performed activities with residents about living and eating healthy
- Cleaned and inspected equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation
- Aided in food preparation and clean up
- Delivered food to 20 rooms and 1 floor
- Assisted residents to and from dining room when assistance was needed
Customer Service Representative/ Billing Specialist
Crius Energy
01.2019 - 09.2019
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Promptly responded to inquiries and requests from prospective customers
- Investigated and resolved accounting, service and delivery concerns
- Developed and updated databases to handle customer data
Customer Service Representative
LQ Digital, Shelton Ct
01.2015 - 01.2018
- Providing and helping customers with health, life, and, banking information in afast paced office
- Transferring to proper departments to have accounts set up smoothly
- Helping to diffuse bad situations to turn around into happy customer service experience.
Virtual Dispatch Operator
Cablevision
01.2011 - 01.2015
- Maintained updated and detailed records of calls in physical and electronic database
- Closely monitored dispatch board to triage and prioritize over 50 daily calls
- Sent out drivers to assist numerous hourly callers based on locations, needs and worker availability
01.2009 - 01.2011
- Communicates with subscribers and company representatives to assist and resolve customer inquiries
- Performing all phases and aspects of customer billing system
- Interpreting and explains technical issues to customer in lucid and concise way, and commands thorough knowledge of all features, pricing, and packaging
- Resolving high-tech system issues for
customer by identifying problems, root causes and proposing solutions based on knowledge of advanced technologies - Subject Matter Expert,Cable vision
01.2008 - 01.2009
- Responsible in supporting definition of business processes in day to day processes
- Answering escalated questions and issues from fellow peers or internal business partners
- Answering calls with
external business partners Managing daily call report to assist management with quality and errors made by staff - Coaching and retraining on new and current processes.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
Customer Service
Cablevision
01.2005 - 01.2008
- Communicates with subscribers and company representatives to assist and resolve customer inquiries pertaining to 10 voice services
- Performing all phases and aspects of customer billing system
- Interpreting and explains technical issues to customer in lucid and concise ways, and commands thorough knowledge of all features, pricing, and packaging
- Resolving high-tech system issues for customer by identifying problems, root causes and proposes solutions based on knowledge of advanced technologies., to
- Internal/External Customers Performing general office duties computer & filing
- Cashing, Depositing and withdrawing funds from customers accounts.
Teller
First Union
01.2001 - 01.2003
- Dispatch daily deliveries to drivers while maintaining safety procedures
- Ensure that all appointments are confirmed based on customer availability
- Sending back up to all Techs that require additional assistance with problem setups.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Monitored and reported suspicious activity in line with bank security policies
Education
Graduate Diploma - 'Nursing
Porter And Chester Institute - Stratford
Stratford, CT11.2022
Skills
- Understanding Customer Needs
- Problem Solving Abilities
- Calm and Professional under pressure
- Efficient and Detail oriented
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Quality Assurance Controls
- Report Creation
- Microsoft PowerPoint
- Customer Relations
- Active Listening
- Multi-Line Phone Talent
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
Coordinated Transportation Solutions
12.2021 - Current
Kitchen Aide/Dietary Aide
United Methodist Home
10.2019 - 09.2020
Customer Service Representative/ Billing Specialist
Crius Energy
01.2019 - 09.2019
Customer Service Representative
LQ Digital, Shelton Ct
01.2015 - 01.2018
Virtual Dispatch Operator
Cablevision
01.2011 - 01.2015
01.2009 - 01.2011
01.2008 - 01.2009
Customer Service
Cablevision
01.2005 - 01.2008
Teller
First Union
01.2001 - 01.2003
Graduate Diploma - 'Nursing
Porter And Chester Institute - Stratford
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