Tryphena Gbortoe
Sacramento,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Piedmont Airlines
Charlotte, NC
07.2022 - Current
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Processed payments for tickets and checked passengers in for their flights.
- Provided customers with accurate directions to the airport terminal.
Customer Service Representative
Kelly Services
Charlotte, NC
10.2020 - 07.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Benefit Verification Specialist
Talent Bridge
Charlotte, NC
10.2018 - 10.2020
- Reviewed and verified health insurance benefits for patients prior to their scheduled appointments.
- Maintained accurate records of all verifications, including date of service, procedure codes, diagnosis codes.
Driver
Minneapolis & suburban Bus Company
Richfield, MN
02.2018 - 12.2018
- Drive students to and from school
- Make daily safety check before every route.
OnStar Subscriber Advisor
Adecco
Charlotte, NC
10.2015 - 01.2018
- Reported emergencies to the proper department.
- Greeted customers and established rapport by engaging in friendly conversation.
- Assisted customers with subscription related inquiries, including billing and technical support issues.
Education
Medical Office Support Certificate -
Kittrell Job Corps Center
High School Diploma -
Vance-Granville Community College
Skills
- Case Management
- Customer Complaint Resolution
- CRM Software
- Inbound Call Management
- Outstanding Communication Skills
Skills Certifications
- Medical Office Assistance & CPR Certifications
- Ability to quickly learn new concepts and skills
- Excellent customer service and communication skills
- Knowledge of medical terminology and infection control standards
- Good knowledge of office equipment such copiers/printers, fax machines.
- Ability to use multi-line phone systems and proper telephone etiquette.
References
- Yohansee Dahn, 980-267-8989, yohansee@hotmail.com, Customer Service Rep
- Willis Dennis, 704-207-7856, willisdennis@gmail.com, Student President (ECSU)
- Keyania Green, 989-999-8158, keyania8892@gmail.com, Customer Service Rep
Timeline
Customer Service Agent
Piedmont Airlines
07.2022 - Current
Customer Service Representative
Kelly Services
10.2020 - 07.2022
Benefit Verification Specialist
Talent Bridge
10.2018 - 10.2020
Driver
Minneapolis & suburban Bus Company
02.2018 - 12.2018
OnStar Subscriber Advisor
Adecco
10.2015 - 01.2018
Medical Office Support Certificate -
Kittrell Job Corps Center
High School Diploma -
Vance-Granville Community College
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