TRYPHENA JAMES
Pearland,TX
Summary
Seeking an administrative position to fully utilize organizational skills, while honing problem-solving and communication abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
Action Behavior Centers
10.2024 - Current
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
Sales Associate
Spec’s
05.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Maximus Call Center
03.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Administration Assistant
Kidney Associates
06.2014 - 01.2015
- Check in patients at the front desk
- Answer phone calls
- Scheduling patients for the proper appointment
- Verify insurance
- Operating computer software and office equipment
- Transferring lab results to the appropriate clinician
- Maintaining supplies and appearance for the office
Care Taker (Nanny)
05.2009 - 08.2009
- Cared for two children (Ages 3 & 7)
- Create a stimulating, nurturing, and safe environment for the children
- Supervise the children at all times
- Plan and prepare meals, and feed the children
- Bathe the children
- Place the children down for naps and bedtime
- Perform housework related to child care including washing the children's clothes, cleaning up after meals, tidying the play areas
Education
Diploma - Medical Administrative Assistant
EVEREST INSTITUTE
Houston, TX06.2014
English
MERIDIAN COMMUNITY COLLEGE
Meridian, MS08.2013
English
UNIVERSITY OF WEST ALABAMA
Livingston, AL01.2011
High School Diploma -
LIVINGSTON HIGHSCHOOL
Livingston, AL01.2009
Skills
- Basic computer skills
- Claims Gear
- ICD-9
- ICD-10
- Medical Billing
- CPR Certified
- HIPAA Compliant
- OSHA Compliant
- Process electronic insurance claim
- Insurance Verifications
- Working knowledge of basic medical terminology
Certification
Registered Behavioral Technician
Timeline
Registered Behavioral Technician
Action Behavior Centers
10.2024 - Current
Sales Associate
Spec’s
05.2024 - 10.2024
Customer Service Representative
Maximus Call Center
03.2023 - 01.2024
Medical Administration Assistant
Kidney Associates
06.2014 - 01.2015
Care Taker (Nanny)
05.2009 - 08.2009
Diploma - Medical Administrative Assistant
EVEREST INSTITUTE
English
MERIDIAN COMMUNITY COLLEGE
English
UNIVERSITY OF WEST ALABAMA
High School Diploma -
LIVINGSTON HIGHSCHOOL