Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TRYPHENA JAMES

Pearland,TX

Summary

Seeking an administrative position to fully utilize organizational skills, while honing problem-solving and communication abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Registered Behavioral Technician

Action Behavior Centers
10.2024 - Current
  • Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
  • Supported clients in achieving their goals through consistent data collection and analysis.
  • Increased client engagement by employing creative and age-appropriate activities during sessions.
  • Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.

Sales Associate

Spec’s
05.2024 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Maximus Call Center
03.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Medical Administration Assistant

Kidney Associates
06.2014 - 01.2015
  • Check in patients at the front desk
  • Answer phone calls
  • Scheduling patients for the proper appointment
  • Verify insurance
  • Operating computer software and office equipment
  • Transferring lab results to the appropriate clinician
  • Maintaining supplies and appearance for the office

Care Taker (Nanny)

05.2009 - 08.2009
  • Cared for two children (Ages 3 & 7)
  • Create a stimulating, nurturing, and safe environment for the children
  • Supervise the children at all times
  • Plan and prepare meals, and feed the children
  • Bathe the children
  • Place the children down for naps and bedtime
  • Perform housework related to child care including washing the children's clothes, cleaning up after meals, tidying the play areas

Education

Diploma - Medical Administrative Assistant

EVEREST INSTITUTE
Houston, TX
06.2014

English

MERIDIAN COMMUNITY COLLEGE
Meridian, MS
08.2013

English

UNIVERSITY OF WEST ALABAMA
Livingston, AL
01.2011

High School Diploma -

LIVINGSTON HIGHSCHOOL
Livingston, AL
01.2009

Skills

  • Basic computer skills
  • Claims Gear
  • ICD-9
  • ICD-10
  • Medical Billing
  • CPR Certified
  • HIPAA Compliant
  • OSHA Compliant
  • Process electronic insurance claim
  • Insurance Verifications
  • Working knowledge of basic medical terminology

Certification

Registered Behavioral Technician

Timeline

Registered Behavioral Technician

Action Behavior Centers
10.2024 - Current

Sales Associate

Spec’s
05.2024 - 10.2024

Customer Service Representative

Maximus Call Center
03.2023 - 01.2024

Medical Administration Assistant

Kidney Associates
06.2014 - 01.2015

Care Taker (Nanny)

05.2009 - 08.2009

Diploma - Medical Administrative Assistant

EVEREST INSTITUTE

English

MERIDIAN COMMUNITY COLLEGE

English

UNIVERSITY OF WEST ALABAMA

High School Diploma -

LIVINGSTON HIGHSCHOOL

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