TRYPHENA JAMES
Pearland,TX
Summary
Seeking an administrative position to fully utilize organizational skills, while honing problem-solving and communication abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
Action Behavior Centers
10.2024 - Current
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
Sales Associate
Spec’s
05.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Maximus Call Center
03.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Administration Assistant
Kidney Associates
06.2014 - 01.2015
- Check in patients at the front desk
- Answer phone calls
- Scheduling patients for the proper appointment
- Verify insurance
- Operating computer software and office equipment
- Transferring lab results to the appropriate clinician
- Maintaining supplies and appearance for the office
Care Taker (Nanny)
05.2009 - 08.2009
- Cared for two children (Ages 3 & 7)
- Create a stimulating, nurturing, and safe environment for the children
- Supervise the children at all times
- Plan and prepare meals, and feed the children
- Bathe the children
- Place the children down for naps and bedtime
- Perform housework related to child care including washing the children's clothes, cleaning up after meals, tidying the play areas
Education
Diploma - Medical Administrative Assistant
EVEREST INSTITUTE
Houston, TX06.2014
English
MERIDIAN COMMUNITY COLLEGE
Meridian, MS08.2013
English
UNIVERSITY OF WEST ALABAMA
Livingston, AL01.2011
High School Diploma -
LIVINGSTON HIGHSCHOOL
Livingston, AL01.2009
Skills
- Basic computer skills
- Claims Gear
- ICD-9
- ICD-10
- Medical Billing
- CPR Certified
- HIPAA Compliant
- OSHA Compliant
- Process electronic insurance claim
- Insurance Verifications
- Working knowledge of basic medical terminology
Certification
Registered Behavioral Technician
Timeline
Registered Behavioral Technician
Action Behavior Centers
10.2024 - Current
Sales Associate
Spec’s
05.2024 - 10.2024
Customer Service Representative
Maximus Call Center
03.2023 - 01.2024
Medical Administration Assistant
Kidney Associates
06.2014 - 01.2015
Care Taker (Nanny)
05.2009 - 08.2009
Diploma - Medical Administrative Assistant
EVEREST INSTITUTE
English
MERIDIAN COMMUNITY COLLEGE
English
UNIVERSITY OF WEST ALABAMA
High School Diploma -
LIVINGSTON HIGHSCHOOL
Registered Behavioral Technician
Similar Profiles
Shelbie SagnesShelbie Sagnes
Registered Behavior Technician at Action Behavior CentersRegistered Behavior Technician at Action Behavior Centers
Christine HamptonChristine Hampton
Senior Registered Behavior Technician at Action Behavior CentersSenior Registered Behavior Technician at Action Behavior Centers
Jeanne NobrigaJeanne Nobriga
Registered Behavioral Therapist at Action Behavior CentersRegistered Behavioral Therapist at Action Behavior Centers