Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Tryphena West

Pembroke Pines,FL

Summary

Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Co-Manager/Manager

RaceTrac, Inc.
Miami Gardens, FL
05.2017 - 09.2023
  • Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
  • Training new employees on safety protocols and operational processes related to running a gas station.
  • Preparing reports on sales, profits, losses, expenses, and other business activity data.
  • Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
  • Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
  • Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
  • Approving purchase orders for supplies required by the gas station's operations.
  • Organizing daily staff schedules and assigning shifts.
  • Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
  • Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
  • Scheduling maintenance services for pumps and other equipment as needed.
  • Monitoring gas prices to ensure they remain competitive in the market.
  • Delegated work to staff, setting priorities and goals.

Associate

Spot Master
Opa-locka, FL
07.2017 - 07.2018
  • Inspected finished items for stains, tears or other imperfections before packaging them for delivery.
  • Operated dry-cleaning machines to clean, rinse and steam press garments.
  • Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
  • Folded freshly pressed clothes neatly and packaged them according to customer requests.
  • Processed incoming garments, sorted them into categories and marked them for cleaning.
  • Added cleaning solutions, disinfectant chemicals and spot removers to machines.
  • Monitored machines during operation to address issues quickly.
  • Ironed and pressed clothing using spray starch for crisp, clean and wrinkle-free items.
  • Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
  • Transported laundry in carts and sorted dirty items by load type.
  • Assisted with additional housekeeping tasks during staffing shortages.
  • Sprayed steam and air over spots to flush out chemicals, dry material or brighten colors.

Associate

Speedway Gas Station
Miami, FL
03.2016 - 07.2017
  • Processed payments using point-of-sale systems.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Developed and maintained relationships with clients and vendors.
  • Identified opportunities for process improvement and cost savings initiatives.
  • Provided customer service support for inquiries, complaints, and returns.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Performed cash register functions accurately and efficiently.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.

Manager

7/11 Convenience Store
Miami, FL
05.2014 - 04.2016
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with industry regulations and company policies.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Cashier/Team Leader

Wendys Restaurant
Miami, FL
09.2007 - 05.2014
  • Ensured that all safety protocols were followed while providing a safe working environment.
  • Conducted regular staff meetings to discuss work progress, upcoming events, or changes in policy or procedure.
  • Communicated effectively with other departments regarding any discrepancies or issues related to payment processing.
  • Maintained cleanliness of checkout areas throughout store hours of operation.
  • Inspected equipment regularly to ensure proper functioning at all times.
  • Resolved customer disputes quickly and efficiently while maintaining a professional demeanor.
  • Monitored cashier performance to ensure compliance with company policies and procedures.
  • Performed weekly inventory audits to ensure accuracy of stock levels.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Security Officer

Master Security
Miami, FL
07.2010 - 09.2013
  • Monitored surveillance cameras and responded to suspicious activity.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Responded to alarms and conducted investigations as required.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Customer Service Cashier

Publix
Miami, FL
11.2006 - 07.2010
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Processed credit card transactions accurately and efficiently.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Balanced cash drawers at the end of each shift.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Operated cash registers to process payments for goods and services.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Substitute Teacher

Bethune Headstart
Miami, FL
09.2004 - 05.2008
  • Monitored student progress throughout the day.
  • Participated in professional development programs related to education topics.
  • Maintained accurate records of student performance, attendance and behavior.
  • Maintained a safe learning environment by enforcing school rules and regulations.
  • Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
  • Provided feedback on assignments or projects given by the regular teacher.
  • Assisted with classroom management issues when needed.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Engaged students in discussions to promote interest and drive learning.
  • Integrated real-world examples to make learning relevant and engaging.
  • Graded student assignments and exams and discussed results.

Skills

  • Retail Management
  • Store Management Experience
  • Merchandising
  • Management
  • Payroll
  • Assistant Manager Experience
  • Security
  • Cash Handling
  • Teaching
  • Strong Communication and Interpersonal Skills
  • Multitasking skills
  • Team collaboration skills
  • Staff Management
  • High level of integrity
  • Conflict de-escalation
  • Night and Safe Deposit Procedures

Certification

ServSafe, 10/01/22, 10/01/27

References

References available upon request.

Timeline

Associate

Spot Master
07.2017 - 07.2018

Co-Manager/Manager

RaceTrac, Inc.
05.2017 - 09.2023

Associate

Speedway Gas Station
03.2016 - 07.2017

Manager

7/11 Convenience Store
05.2014 - 04.2016

Security Officer

Master Security
07.2010 - 09.2013

Cashier/Team Leader

Wendys Restaurant
09.2007 - 05.2014

Customer Service Cashier

Publix
11.2006 - 07.2010

Substitute Teacher

Bethune Headstart
09.2004 - 05.2008

ServSafe, 10/01/22, 10/01/27

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Tryphena West