Tryphene Mabiku
Charlotte,NC
Summary
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Cashier/Customer Service
Harris Teeter
Charlotte, NC
12.2021 - Current
- Assist in the front desk area when there are available cashiers
- Take over the front customer service desk in the absence of the leading managers
- Always make sure to open a cash register when the grocery line is too long, that way it helps the store run smoothly and effectively.
McDonalds Crew Trainer
McDonald's
Matthews, NC
07.2020 - 12.2021
- Responsibilities in my position:
- Helped pack the orders and made sure it was handed out correctly to the customers
- Handled Customer complaints in the absence of the managers
- Helped the shift manager close the store's system
- Trained the new crew members
Hostess
Texas Roadhouse
Matthews, NC
08.2020 - 10.2021
- Updated sitting charts to available seats and servers
- Booked clients to their sits through telephone
- Led the customers to their seats and made sure they were comfortable before walking off to assist the next batch of customers.
Employment Program
Mayor's Youth, City of
Charlotte, NC, NC
06.2020 - 08.2020
- Participated in the medical pathway, but because of COVID, medical pathway interns were not able to complete and experience the medical scene physically
- However all the participants were split into groups of 3 and we had to identify a health issue within our community (target demographic, Household income,
- Insurance issues, etc), and our product was an app that fixed our health issue
- Created an app called "Helpsurance" which basically was the solution for my issue, which was how difficult it is for the single-parent household to manage to bring their children to medical appointments while also having a job to attend especially as the household's main breadwinner
- The app basically allows for the parents to choose between at-home appointments or they have the option to "rent" for a nurse to pick their children up
- Experiences gained from the internship: 1
- How to use the Figma app to create a blueprint of a digital app 2
- User interface prototyping 3
- How to project management with a team and as an individual 4
- Was able to develop my Analytical skills in order to pick out which information would benefit my overall solutions and which don't.
Education
High school diploma -
David W Butler High School
08.2018 - 06.2021
Associate of Science - Biology
Central Piedmont Community College
Charlotte, NC 08.2022 - Current
Skills
Timeline
Associate of Science - Biology
Central Piedmont Community College
08.2022 - Current
Cashier/Customer Service
Harris Teeter
12.2021 - Current
Hostess
Texas Roadhouse
08.2020 - 10.2021
McDonalds Crew Trainer
McDonald's
07.2020 - 12.2021
Employment Program
Mayor's Youth, City of
06.2020 - 08.2020
High school diploma -
David W Butler High School
08.2018 - 06.2021