TRYSON SOSI
West Valley City,UT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
09.2019 - 01.2020
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Negotiated with customers regarding bringing account current and/or set up payment plans for the future.
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Security Screener
Delta Global Services
07.2018 - 06.2019
- Security Officers are responsible for the patrolling of client buildings, and ensuring proper authorization/access into those areas
- Security Screeners are responsible for screening airport employees and passengers at security checkpoints and identify potential security risks by observing the behavior of travelers as they move through terminal areas.
Warehouse Associate
Prostar Fulfillment
05.2017 - 05.2018
- Perform a variety of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock in the warehouse.
Customer Service Representative
Mrs. Fields Inc
05.2016 - 05.2017
- Took incoming calls from customer complaints via phone, email, and mail
- I would reach out to customers and verify problems regarding information about their orders
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- I would assist the customers track their packages if lost, or stolen in time of the delivery via UPS, FedEx, and USPS.
Education
High School Diploma -
Kearns High School
05.2016
Skills
- Attention to detail
- Organized
- Friendly
- Calm under pressure
- Effective communication
- Ability to think quickly
- Creative
- Teamwork
- Customer Service
- Customer Care
- Call Center
- CSR
- Customer Support
- Microsoft Office (10 years)
- Excel (10 years)
- Outlook (10 years)
- Communications (10 years)
Timeline
Customer Service Representative
Alorica
09.2019 - 01.2020
Security Screener
Delta Global Services
07.2018 - 06.2019
Warehouse Associate
Prostar Fulfillment
05.2017 - 05.2018
Customer Service Representative
Mrs. Fields Inc
05.2016 - 05.2017
High School Diploma -
Kearns High School
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