Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trysta Hopkins-Followell

Cheyenne

Summary

Dedicated Cleaning Technician with a strong work ethic and deep cleaning expertise, previously at Some Like It Clean. Proven track record in enhancing customer satisfaction through meticulous attention to detail and effective team collaboration. Committed to safety and quality assurance, consistently delivering exceptional service in high-pressure environments.

Overview

18
18
years of professional experience

Work History

Cleaning Technician

Self Employed Web
09.2021 - Current
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Assisted in training new team members on company protocols and best practices for exceptional service delivery.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Provided excellent service by addressing client concerns promptly and professionally.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Assistnant Manager

Payless Shoes Source
05.2007 - 02.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to maintain store cleanliness and organization.

Cleaning Technician

Some Like It Clean
09.2011 - 05.2018
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Provided excellent service by addressing client concerns promptly and professionally.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Prepared specialty cleaning solutions tailored to specific surfaces or stains, optimizing effectiveness while minimizing harm to materials.
  • Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
  • Supported facility maintenance by reporting any damage or necessary repairs to management promptly.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Education

GED -

LCCC
Cheyenne, WY

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Deep cleaning expertise
  • Safety-conscious mindset
  • Sorting
  • Customer service
  • Team collaboration
  • Quality assurance

Timeline

Cleaning Technician

Self Employed Web
09.2021 - Current

Cleaning Technician

Some Like It Clean
09.2011 - 05.2018

Assistnant Manager

Payless Shoes Source
05.2007 - 02.2011

GED -

LCCC

Similar Profiles

CREATE PROFILE