Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Work History
Sales Associate
1 Year 11 Months
T.J. Maxx | 05.2024 - 04.2026
Trained new sales associates on product knowledge and customer service techniques.
Assisted with daily cash handling, maintaining accuracy in transactions and register operations.
Developed strong relationships with repeat customers, fostering loyalty and enhancing brand reputation.
Collaborated with management to identify trends and improve overall sales strategies.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Provided positive first impressions to welcome existing, new, and potential customers.
RECEPTIONIST
3 Months
Everett Chevrolet Buick GMC of Hickory | 03.2023 - 06.2023
Greeted visitors warmly, fostering a welcoming environment.
Processed cash and credit card payments accurately to maintain financial integrity.
Answered phones professionally, adhering to organizational protocols to ensure effective communication.
Provided superior customer service by responding to inquiries in an efficient and friendly manner.
Handled cash and credit card payments with accuracy.
Assisted with administrative tasks such as filing documents, copying materials.
SUBWAY SANDWICH ARTIST
1 Year 8 Months
Subway | 06.2021 - 02.2023
Processed cash and credit card transactions, ensuring accurate change returned to customers.
Developed excellent customer service skills, including building relationships with customers and providing efficient solutions to their needs.
Maintained a clean and organized workspace while preparing sandwiches in accordance with health codes.
Managed store registers and accurately calculated cash drawer totals at end of shifts.
Handled cash and credit card transactions and handed back correct change.
Kept workspace clean and organized while preparing sandwiches, adhering to health codes for food safety.
SALES ASSOCIATE
2 Years 2 Months
Alexander Brooke Boutique | 03.2020 - 05.2022
Greeted customers warmly and provided tailored assistance to enhance their shopping experience.
Guided customers in finding and selecting products to ensure informed purchasing decisions.
Helped customers find and select products.
Executed daily cleaning tasks to maintain store appearance., keeping store neat and organized.
Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
Processed transactions efficiently using cash register and POS, facilitating smooth purchases, refunds, and exchanges.
Organized merchandise displays to promote higher levels of customer engagement.
Kept work area clean, organized and free of clutter at all times.
Performed cleaning tasks, keeping store neat and organized.
Education
Bachelor of Science - Communication Sciences And Disorders
Appalachian State University | Boone, NC, US | 05-2027
Expected graduation May 2027
High School Diploma
East Burke High School | US | 06-2023
Skills
Sales
Customer engagement
Customer service
Point of Sale Management
Organizational Skills
Time management
Problem-solving skills
Verbal communication
Teamwork and collaboration
Conflict Resolution
Leadership
Telephone Etiquette
Timeline
Sales Associate
T.J. Maxx
05.2024 - 04.2026Read More
RECEPTIONIST
Everett Chevrolet Buick GMC of Hickory
03.2023 - 06.2023Read More
SUBWAY SANDWICH ARTIST
Subway
06.2021 - 02.2023Read More
SALES ASSOCIATE
Alexander Brooke Boutique
03.2020 - 05.2022Read More
East Burke High School
High School Diploma
Read More
Appalachian State University
Bachelor of Science from Communication Sciences And Disorders