Trystynn Lord
Midland
Summary
Customer Service Specialist with 8+ years of diverse experience in optimizing operational efficiency and enhancing customer
satisfaction across various industries. Demonstrates strong skills in time management, inventory control, and customer
engagement, with a proven record of creating positive environments and driving continuous improvement. Passionate about
delivering innovative solutions and committed to adapting and excelling in dynamic work settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cleaning Professional
Whistle Stop RV Resort
Abilene, Texas
06.2023 - 08.2025
- Established and executed streamlined cleaning protocols to elevate guest satisfaction.
- Facilitated training sessions for new staff on safety standards and effective cleaning techniques.
- Directed daily cleaning operations to uphold resort quality standards.
- Oversaw inventory management of cleaning supplies, enhancing usage efficiency and minimizing waste.
- Partnered with maintenance team to resolve facility issues with urgency and efficiency.
- Executed regular inspections to uphold cleanliness and hygiene standards across facilities.
- Delivered exceptional customer service by promptly addressing guest concerns regarding cleanliness.
Parts Delivery/Sales Trainee
Lonestar Truck Group
Abile
02.2021 - 07.2023
- Facilitated product demonstrations to enhance customer understanding and engagement.
- Streamlined client information organization and maintained accurate records to enhance sales team efficiency.
- Partnered with senior sales representatives to identify and qualify potential leads.
- Facilitated training sessions focused on product features and benefits to enhance sales expertise.
- Enhanced sales presentations through strategic preparation, improving overall effectiveness and client appeal.
- Observed and analyzed client meetings alongside experienced staff to enhance understanding of effective sales techniques.
- Partnered with sales team to develop targeted marketing strategies that engaged desired audience.
- Cultivated industry expertise by regularly attending training sessions and integrating insights into daily work routines.
- Achieved a $2 raise within first six months of employment at Lonestar Truck Group.
- Executed timely delivery of parts to optimize customer satisfaction and logistics reliability.
Direct Support Professional Caregiver
Caregivers, Inc
Abilene, Texas
11.2018 - 12.2020
- Facilitated daily living activities and personal care to enhance individual autonomy.
- Facilitated companionship and social interaction to promote emotional well-being of clients.
- Oversaw meticulous documentation of client progress and care plans to enhance team communication.
- Established and enforced safety protocols to enhance security for clients and staff.
- Assessed client feedback on interventions and refined strategies to enhance care outcomes.
- Oversaw meticulous documentation of client progress, daily activities, incidents, and relevant observations to enhance continuity of care among team members.
Carhop
Sonic Drive-In
Abilene, Texas
06.2017 - 01.2019
- Ensured exceptional customer service by efficiently managing order delivery and maintaining accurate communication with kitchen staff.
- Ensured cleanliness and organization of dining area to elevate guest satisfaction.
- Facilitated training sessions for new carhops on operational procedures and customer interaction techniques.
- Optimized order delivery process to enhance efficiency and reduce wait times.
- Executed cash transaction processes with precision, ensuring accurate change delivery to customers.
- Demonstrated exceptional multitasking skills to effectively manage multiple responsibilities while maintaining high service quality.
Education
GED -
Region 14 Education Service Center
Abilene, Texas 2018
Skills
Basic computer knowledge
Ability to learn efficiently and effectively
Exceptional customer service
Building strong rapport with customers and vendors
Email communication
Cash handling
Inventory management
Adaptability
Certification
• TABC/Food Handlers
Timeline
Cleaning Professional
Whistle Stop RV Resort
06.2023 - 08.2025
Parts Delivery/Sales Trainee
Lonestar Truck Group
02.2021 - 07.2023
Direct Support Professional Caregiver
Caregivers, Inc
11.2018 - 12.2020
Carhop
Sonic Drive-In
06.2017 - 01.2019
GED -
Region 14 Education Service Center