Timothy S. Lampley

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Implemented Online Education Resource materials in Oral Communication curriculum for improved learning and student performance.
• Developed and kindled professional relationships with students to better communicate and enhance instruction.
• Appraised student understanding by applying course content and gauging comprehension.
• Examined and provided course material feedback while incorporating instructor-specific policies.
• Scored exams and graded student performance fairly.
• Used variety of instructional methodologies and technology to keep Oral Communication courses interesting and engaging increasing student course evaluation scores.
• Showed excellent interpersonal dialogue skills ensuring student retention of subject matter.
• Studied program needs and enhanced content and teaching methods to better communicate material.
• Developed creative and effective teaching methods for course content to capture students attention.
• Displayed professional demeanor and served as role model for students.
• Advised students in academic matters to improve successful course completion.
• Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.

Key Responsibilities:

Administers the use of the Canvas Learning Management System (LMS) by designing, monitoring, and configuring LMS and any related software; providing instructional technology related technical assistance to faculty, staff, and students to support success in distance education courses; and participating in planning, data analysis, and report writing to support program goals and improvement. Analyzes the needs of faculty and staff, assesses resources and time constraints, sets goals and timelines for testing and production implementation of technology solutions. Establish and maintain cooperative and effective working relationships with others, including those from a diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff.

Instructional and Lecturing Highlights:

• Extensive knowledge, implementation, and administration of Canvas, and transferable to other LMS
• Plans and presents training lectures small to medium-sized
  groups including Q&A, assessment, and learning outcomes
  related to LMS, instructional technology, technical assistance,
  and/or participatory governance topics
• Creation and utilization of training curriculum, assessment measures in alignment with
  learning outcomes for Faculty, Classified, and Administration
• Developed curriculum and lesson plans for Weekly Technology Focus lectures | 2020
• Provided training and managed groups of 30 participants
• Presented at Faculty Professional Development Event - MSJC Academy | 2020
• Invited to participate in Canvas Advocate Program | 2019 - Present
• Assisted with Transition of District to fully-online instructional platform | 2020

Key Responsibilities:

Serves as basic point of contact to faculty, staff, and administration for support services of district-supported, instruction-based computer systems, software, and hardware and coordinates these activities within the Academic Technology Services Department in concert with the Help Desk Technicians. Audits and trains users in proper use of the instructional network helpdesk system. Advises faculty on effective use of instruction-based software resources.

Instruction and Lecturing Highlights:

• Management and moderation of the district's online community portal; distributing support to faculty and students
• Create, maintain, audit and update lesson plans, support curriculum and video tutorials within Help Desk database, and instruction-based technical libraries; used to provide user account training and self-service options for faculty, staff, and students
• Liaison with Faculty to provide scheduled, progressive, group trainings, and increase faculty proficiency with instruction-based technology

Key Responsibilities:

Provides administrative and secretarial support to SLDP and Outreach Department Administrators and designated personnel. Prepares communiques to district employees, vendors and the public for various purposes . Coordinates all SLDP events and provides support for club
orientations, induction ceremonies, Student Government Association (SGA) and/or Inter-Club Council (ICC) related events/activities, including reserving rooms, submitting work orders, catering requests, etc. Monitors and processes Purchase Requisitions, Purchase Orders, transfer of funds, student worker timesheets, billing, and expenses; for departmental budget, confirms payment of chargebacks and keep records of expenditures. Prepares agendas, records minutes,
and familiar with Parliamentary Authority, Law, and Procedures to efficiently run meetings by proxy for SLDP Administrator. Coordinates plane, hotel, and car travel arrangements for conference attendance, moves documentation through approval processes (via Colleague).

Instruction and Lecturing Highlights:

• Handling multiple assignments simultaneously and set priorities based on project timelines, objectives, and administrative direction
• Create, implement, manage, and review training curriculum for student workers, volunteers, and provided instruction for Student Government Association candidates, on-boarded officials, and mentoring of incumbent officers.
• Designed Student Recognition Ceremony | Spring 2016
• Provided Logistics acquisition for District's first TEDxMSJC Event | June 2016
• Created and lectured Lesson Plans for Parliamentary Law and Procedures for SGA representatives
• Executed multiple informative training presentations at SGA Retreats | 2016 - 2017

Please note:

Due to the specific duties being executed, this job position was reorganized into an Administrative Associate I position (listed above). Therefore, the key responsibilities listed here mirror those of
the Administrative Associate I warranting the re-organization.

Key Responsibilities:

• Provided clerical support, addressing routine and special requirements.
• Produced high-quality communications for internal and external use.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
• Routed business correspondence, documents and messages to correct departments and staff members.
• Supervised and trained interns and created job manuals for support staff.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Took initiative to help upper management with multiple projects, committee tasks and coordinate Student Life and Development Program events.
• Mentored, trained and supported student-workers in office policies and procedures.

Key Responsibilities:

Provides mission critical support for the district's integrated enterprise software; including student and financial systems. Acts as a communication link between Information Technology and departmental users of the administrative software systems employed by the district.
Establishes and maintains cooperative and effective working relationships with others, including those from a diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, staff, and administration.

Instruction and Lecturing Highlights:

• Perform and participate with district provided training programs, project management functions, and meeting with users and assessing their needs | 2015
• Assists with training departmental users on application software (both small group and large class-based formats) | 2015
• Ensures effective utilization of computer system capabilities by the user | 2015
• Distributes first line of support for departmental functionality including troubleshooting, training, work orders, and adhoc reporting | 2015
• Prepared Lesson Plan for Group Exercise and presentation at Summer Retreat | 2015

Key Responsibilities:
Provides front-line, in-person support to district personnel in regard to hardware, software, and network equipment. Furnishes maintenance on computer equipment and performs repairs both in field and at shop. Troubleshooting hardware, software, network interface issues and repair equipment, including utilizing diagnostic software to perform analysis and debugging administrative and mainframe supported operating systems and programs. Utilizing technical reference and training materials to research and identify problems. Installing, setting up, and relocating software, and equipment Supporting video conference equipment installation and maintenance. Provide training to end-users regarding district-wide use of technology equipment.

• Instruction and Lecturing Highlights:
  Prepared training curriculum, and assessment tools for successive Summer Retreat events | 2013, 2014
• Created lesson plans activities for software training for departmental users | 2013, 2014
• Participated in multiple projects requiring development of training plans, and lecture-based training for end-users | 2013, 2014

Key Responsibilities:

Provides on-line support, in regard to district-approved computer applications, for students, faculty, staff, and administration. Creates and manages Active Directory accounts for district personnel, and performs data-entry. Works together with technicians in the field to resolve workstation, peripheral, and networking issues. Define and maintain various reports. Update and maintain technology inventory records.

Instruction and Lecturing Highlights:

• Assisted in defining Service Catalog content
• Instructs callers regarding improved and efficient use of district-supported applications and equipment
• Provides in-person and distance based training (i.e. ZOOM) and tutoring for Faculty and Staff regarding software and hardware
• Generated "Solution Manual", and other documentation, for technology issues, troubleshooting processes, and resolution

Key Responsibilities:
Provides full maintenance and service repairs for desktop, laptops, and the building of custom desktops, servers, and workstations. Participated in Mt. San Jacinto College, Student Government Association (SGA) Vendor program (provided significant discounts to students with an SGA sticker on their Student ID Cards. Provided gratis services for economically disadvantaged clientele in
need.

Instruction and Lecturing Highlights:

• Created Business Plan, Structured Service Plans and Contracts with multiple options for clientele
• Defined and managed business account, budget, and resource allocation
• Designed curriculum and lesson plans to coach others for creating their own computer repair business.

Key Responsibilities:
Under the direct supervision of Network Technician IIs and the Network Supervisor, IT Student Interns perform basic, foundational technology-based tasks. Hardware relocation and replacement. Learn and implement basic technology troubleshooting practices. Perform routine
technology maintenance tasks. Attend and spectate department meetings. Assist Network Technician IIs with entry-level tasks. Become acquainted with the IT Department structure, and learn standard responsibilities of technology support.

Internship Highlights:

• Received training with Microsoft Windows Operating System, Microsoft Office Suites
• Training with Printers, Scanners and peripheral technology equipment
• WinPrism Bookstore software
• Data backup and recovery resources
• Network troubleshooting and cable management
• Built rapport with department personnel and provided positive customer service.
• Invited back for total of three internship opportunities.

Key Responsibilities:
Creates inviting environment for all visitors; Provides directions for various district-wide locations, distributes information (on a case-by-case basis) regarding correct textbooks, and required supplemental school supplies; General stocking, suggestive selling and the implementation of informative “soft-selling” skills to generate fair-profit oriented sales; Standard use of the Bookstore’s Win-Prism Program and applications for purposes of fundamental merchandise management; Specific use of the Win-Prism utilities designed to mitigate special transactions for the E.O.P.S., Cal-Works, and Financial-Aid Advanced Voucher programs.

Instruction and Lecturing Highlights:

• Team lead - assist with duty assignment and execution
• Assist with break assignment and rotation
• Create curriculum and training plan for worker to learn and use 'soft-sell' techniques
• Train student workers regarding product knowledge
• Instruct workers in register operation, and other bookstore procedures
• Provide tour of new student workers of bookstore, key campus locations, and map use

Key Responsibilities:

Fleet sales and leasing of new and used, retail and commercial
vehicles; prospect, build and maintenance of commercial, national
and fleet accounts via in-person and virtual meetings; Product
Knowledge certifications required annually.

Instruction and Lecturing Highlights:

• Team Building, from hiring, and training to disciplinary and
  termination aspects.
• Implementation of professional goal setting techniques with
  weekly, monthly, and annual planning; assessment, and
  adjustment tactics.
• Creation of training programs, curriculum, and the establishment of
  documented training practices, procedures, and materials.
• Continual analysis, critique, and amendment to documented
  policies and materials.
• Create, and generate weekly training sessions for all team
  members.
• Monitoring of self, and team member’s goal achievements
• Customer Service, and Issue Resolution Development
• Prospecting for future Clientele, and generation of previous
  customer loyalty programs.

Key Responsibilities:
Support of Sales Manager in the building, maintenance and success
of a team of salespeople ranging in number from 5 – 12.

• Instruction and Lecturing Highlights:
  Providing continual assessment and developing a formalized
  training curriculum of the sales process;
• Provide weekly training sessions with the team (both individual
  and group; geared toward their levels) and build team member
  proficiency in customer service and sales generation.
• Daily, weekly, monthly and annual tracking of sales and training
  goals.
• Continual reassessment, and adjustment of goals based
  upon actual achievement.
• Supervision of team consisting of rewards for customer
  satisfaction, and personal development as well as corrective
  measures up to and including termination.
• Customer conflict resolution and support service to team
  members for the purpose of keeping a sales opportunity on
  track.
• Creation and implementation of training curriculum, methods of instruction and assessment
  measures in alignment with learning outcomes for team-members.