Tanya Artis
McDonough
Summary
Results-driven and detailed-oriented professional with extensive experience in accounts receivable and team leadership. Known for strong analytical thinking and streamlining communication processes, leading to improved operational efficiency and enhanced team performance. Committed to fostering teamwork and collaboration to drive productivity and align team objectives with organizational goals.
Overview
24
24
years of professional experience
Work History
Senior WC Team Lead, Accounts Receivable
ERMI, LLC
Atlanta, GA
04.2013 - Current
- Led cross-functional teams to enhance project delivery timelines and quality standards.
- Developed training programs that improved team performance and operational efficiency.
- Streamlined communication processes, fostering collaboration across departments and reducing response times.
- Implemented strategic initiatives that aligned with company goals, driving productivity improvements.
- Facilitated regular team meetings to ensure alignment on project objectives and accountability standards.
Accounts Receivable Representative
PaymentsMD
Atlanta, GA
01.2010 - 04.2013
- Processed and reconciled customer invoices, ensuring accuracy and timely updates.
- Managed customer inquiries regarding accounts, providing clear and efficient resolutions.
- Collaborated with cross-functional teams to improve billing processes and enhance customer satisfaction.
- Monitored aging reports to identify delinquent accounts and initiate collection processes effectively.
Customer Care Representative
Cardionet
Conyers, GA
01.2009 - 01.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
- Verification of patients benefits for outpatient diagnostic testing with most carriers.
- Obtaining authorization for outpatient diagnostic services.
ER Registrar
Henry Medical Center
Stockbridge, GA
01.2008 - 01.2010
- Registered patient information accurately using electronic medical record systems.
- Managed patient flow efficiently to minimize wait times in emergency department.
- Collaborated with healthcare team to ensure timely registration and triage of patients.
- Trained new staff on registration processes and hospital policies for enhanced performance.
- Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
- Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.
- Obtained payments from patients and scanned identification and insurance cards.
Medicare Collections Specialist
PDS Heart
Conyers, GA
01.2002 - 01.2008
- Managed high-volume collections through effective communication and negotiation strategies.
- Analyzed aging reports to prioritize accounts, improving collection efficiency and reducing outstanding balances.
- Utilized advanced software tools for tracking payments, managing accounts, and generating performance reports.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Maintained meticulous records of all collections activities, ensuring transparency and accountability in customer communications.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Collaborated with cross-functional teams to enhance customer payment experiences and reduce delinquencies.
- Trained and mentored junior staff on collections procedures and best practices for maximizing recovery rates.
Education
Bachelor of Science - Health Care Management
Capella University
Minneapolis, MN12-2019
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Employee evaluation
- Relationship building
- Employee training
- Teamwork and collaboration
- Staff education and training
- Daily workflow improvement
- Analytical thinking
- Leading team meetings
- Complex Problem-solving
- Quality improvement
- Mentoring
- Overseeing daily activities
- SOP adherence
- Verbal and written communication
- Organizational skills
- Active listening
Timeline
Senior WC Team Lead, Accounts Receivable
ERMI, LLC
04.2013 - Current
Accounts Receivable Representative
PaymentsMD
01.2010 - 04.2013
Customer Care Representative
Cardionet
01.2009 - 01.2010
ER Registrar
Henry Medical Center
01.2008 - 01.2010
Medicare Collections Specialist
PDS Heart
01.2002 - 01.2008
Bachelor of Science - Health Care Management
Capella University