Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TALHA SAEED

San Francisco,CA

Summary

I am a highly innovative individual in the IT realm with a passion for what I do. My past projects have allowed me to work hands-on with users professionally, including executive support. I possess a unique talent for delivering highly complex technical information into terms and concepts that others can quickly grasp. My proficiency in IT infrastructure, exceptional customer service skills, and dedication to executive support make me a well-rounded professional capable of multiple tasks. Pairing my outstanding verbal and written communication skills along with my technical aptitude and zeal to learn new systems, I am an asset in the world of information technology.

Overview

4
4
years of professional experience

Work History

Executive Technical Support Analyst

Atlassian
07.2023 - 04.2024
  • Respond to over 20 service requests and helpdesk tickets promptly and efficiently.
  • Set up and configure computer systems, printers, and other IT equipment (Zoom Rooms, Neat Boards etc)
  • Collaborate with remote IT teams and vendors to resolve complex technical problems for Onsite troubleshooting
  • Supporting all executive meetings and townhouse with AV and IT support
  • Working with New hires to prepare, ship and setup their machines.

Tier 2 Technical Support Engineer

Eventbrite
06.2022 - 06.2023
  • Communicated with executive team and C-Staff to resolve all technical issues
  • Installed and managed audiovisual equipment for Google Meet and Zoom Rooms
  • Consistently a top 3 performer in resolved tickets and customer satisfaction on the IT Team
  • Spoke with vendors and ordered, setup, and shipped laptops for New Hires

IT Systems Administrator

LinkedIn
07.2021 - 06.2022
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
  • Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.

User Support Technician

LAUSD
04.2021 - 07.2021
  • Responded to 30 support requests per day from end users and patiently walked individuals through basic troubleshooting tasks.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.

User Support Technician

Asana
07.2020 - 01.2021
  • Processed over 100 support requests weekly for technical assistance on wide range of issues related to Asana Via Zendesk
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Used Terminal to execute account activations and other system changes
  • Provided macOS , Okta and G-Suite support to clients
  • ● Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.

Education

IT Certifications -

YearUP
San Francisco, CA
07.2020

Certification - Information Technology

YearUP
San Francisco, CA
07.2020

Skills

  • Jamf100 Certified
  • G-Suite Certification
  • Mac Proficient
  • Windows Proficient
  • AV Support - Onsite C Level Meetings
  • AV Support - Remote meeting support
  • Hardware support, Shipping, receiving, wiping documenting
  • Jira, Zendesk, Service Now, Fresh Desk proficient
  • Resolving Problems and Incidents
  • Multitasking and Prioritization
  • IT Documentation Creation
  • Collaborative Team Player
  • Technical Troubleshooting
  • Problem Solving
  • Onsite Network Troubleshooting
  • Remote Support using Bomgar, Zoom and Teams

Languages

Hindi
Urdu
English
Punjabi

Timeline

Executive Technical Support Analyst

Atlassian
07.2023 - 04.2024

Tier 2 Technical Support Engineer

Eventbrite
06.2022 - 06.2023

IT Systems Administrator

LinkedIn
07.2021 - 06.2022

User Support Technician

LAUSD
04.2021 - 07.2021

User Support Technician

Asana
07.2020 - 01.2021

IT Certifications -

YearUP

Certification - Information Technology

YearUP

Similar Profiles

CREATE PROFILE
TALHA SAEED