Tsakane Langa

Directed client engagement and service operations across multiple mining projects, increasing client satisfaction (CSAT) by 25%.


Served as the primary liaison between internal stakeholders and clients to ensure seamless communication and consistent service delivery.


Designed and implemented client feedback programs and VoC initiatives, identifying service improvement opportunities and reducing response times.


Oversaw documentation, client reports, and CRM data accuracy to support executive decision-making and client retention strategies.


Introduced CRM and workflow automation tools, streamlining administrative processes and improving team efficiency by 30%.


Built long-term client partnerships by proactively addressing needs and providing personalized service.


Monitored key metrics, including NPS, retention rates, and CSAT, to track performance and drive continuous improvements.

Collaborated cross-functionally with sales, logistics, and technical teams to maintain a consistent client experience.

Led cross-functional project teams to deliver operational and client-focused initiatives on time and within scope.

Developed and maintained project plans, timelines, and deliverables using strong organizational and prioritization skills.

Coordinated stakeholders across departments — operations, logistics, and customer support — ensuring clear communication and alignment.

Defined project objectives, scope, and KPIs in collaboration with senior leadership and clients.

Monitored project performance, tracked milestones, and prepared regular progress reports for management.

Facilitated team meetings, status updates, and post-project reviews to drive accountability and continuous improvement.

Managed resource allocation and budgets, ensuring optimal utilization and cost efficiency.

Identified project risks, developed mitigation plans, and proactively resolved bottlenecks to maintain workflow continuity.

Improved process efficiency by streamlining workflows and implementing documentation standards.

Collaborated with clients and vendors to gather requirements, confirm specifications, and ensure successful project delivery.

Applied problem-solving and analytical thinking to anticipate challenges and ensure consistent delivery outcomes.

Streamlined order fulfillment and client communication processes, improving customer satisfaction and retention by 20%.


Coordinated cross-functional teams across logistics, sales, and customer support to ensure timely service delivery and consistent client experiences.


Managed escalated client issues with diplomacy, achieving positive resolutions and strengthening long-term client relationships.


Implemented new data tracking and reporting systems, reducing processing errors by 20% and enhancing operational efficiency.


Supported marketing initiatives by aligning campaigns with client engagement goals and improving overall brand experience.


Assisted in developing client onboarding workflows to ensure a smooth start-to-finish experience for business and residential partners.

Provided administrative and personalized support to residential and commercial tenants, ensuring seamless onboarding, lease management, and ongoing client engagement.


Managed documentation, scheduling, and recordkeeping for property managers, maintaining strict accuracy and confidentiality for contracts, payment records, and client files.


Increased tenant retention and satisfaction to 95% through proactive follow-ups, conflict resolution, and tailored service responses.


Assisted management in developing communication templates, service guidelines, and operational workflows to streamline tenant support and property management processes.


Collaborated on property marketing campaigns and client engagement programs to attract new tenants while strengthening long-term relationships with existing clients.