Summary
Overview
Work History
Education
Skills
Timeline
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Tschara Gorum

Virginia Beach,VA

Summary

Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for [Type] property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over [Number]+ years in field. Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of [Software Program]. Fluent in [Language].

Overview

17
17
years of professional experience

Work History

Office Manager/Title Clerk

Persistent Motors LLC
05.2021 - Current
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Entered title and vehicle information into database.
  • Communicated with customers to resolve common title issues.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Handled cash and credit card payments accurately.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Examined and verified [Number] titles weekly.
  • Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.

Manger,Multi Store Leader

Payless ShoeSource Inc.
11.2006 - 07.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

Bayside High School
Virginia Beach, VA
06.1992

Skills

  • Government Standards
  • Customer Accounts Management
  • Administrative Duties
  • Temporary Tags
  • Employee Timesheet Processing
  • Business Correspondence
  • Office Supplies and Inventory
  • Customer Support Needs Assessment
  • Office Meetings
  • Title Processing
  • Personnel Scheduling
  • License Plates Expertise
  • Documentation Review

Timeline

Office Manager/Title Clerk

Persistent Motors LLC
05.2021 - Current

Manger,Multi Store Leader

Payless ShoeSource Inc.
11.2006 - 07.2019

High School Diploma -

Bayside High School

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Tschara Gorum