Detail-oriented and versatile professional with extensive experience in administrative support, project coordination, and small business management. Proven ability to streamline operations, manage complex schedules, and deliver exceptional customer service. Entrepreneurial mindset with hands-on expertise in product development, e-commerce, and marketing strategies. Adept at managing diverse responsibilities, including inventory control, financial oversight, and event participation. A highly organized problem-solver who thrives in fast-paced environments and is dedicated to achieving operational excellence.
• Designed and handcrafted bath products, including soaps and scrubs, using high-quality ingredients. Created custom t-shirt designs featuring original artwork.
• Managed all aspects of business operations, including production, inventory control, and quality assurance.
• Built and maintained a professional e-commerce website, handling product listings, updates, and customer communications.
• Developed branding, packaging, and marketing strategies to grow online visibility through social media and email campaigns.
• Provided excellent customer service, processing transactions and resolving customer issues efficiently.
• Coordinated order fulfillment, including packing and shipping, to ensure timely and accurate delivery.
• Monitored cash flow, prepared budgets, and managed business expenses, including vendor relations and pricing strategies.
• Promoted products at local markets and events, strengthening customer relationships and brand awareness.
• Developed creative solutions, and adapted to changes in the market.
• Assisted the Permit Manager to accurately submit and track building permits, meeting trench date requirements.
• Prepared and submitted detailed documentation to municipal offices, tracking progress and addressing any issues to secure approvals.
• Assisted the DRE Manager in selecting homesites for future communities.
• Supported Forward Planning Director and VP of Operations in meeting division goals for Starts Business Plan.
• Managed proposal submittals, ensuring all documentation was completed accurately and on time.
• Reviewed and processed loan applications, ensuring accuracy and compliance with credit union policies and regulatory guidelines.
• Verified applicant information, including income, credit history, and documentation, to determine eligibility.
• Coordinated with underwriters and loan officers to facilitate approvals and resolve discrepancies.
• Maintained detailed records and tracked loan processing timelines to meet service level agreements.
• Assisted in the processing of workers’ compensation claims, ensuring timely and accurate submission of required documentation.
• Maintained detailed and organized case files, updating records with claim status, medical reports, and communication logs.
• Acted as a liaison between claimants, insurance adjusters, medical providers, and employers to facilitate claim resolution.
• Reviewed and verified claim forms and supporting documents for accuracy and compliance with regulatory requirements..
• Monitored deadlines and ensured prompt follow-up to maintain compliance with statutory and company-mandated timelines.
• Supervised staff handling imaging service authorizations, ensuring compliance with payer requirements and efficient workflows.
• Resolved escalated cases with physicians, insurers, and patients while improving communication across departments.
• Monitored performance, implemented training, and optimized processes to enhance accuracy and efficiency.
• Analyzed trends and prepared reports to support operational improvements and resource allocation.
• Verified patient insurance eligibility and benefits for gynecological services, ensuring accurate financial estimates.
• Coordinated preauthorizations and referrals, resolving insurance discrepancies to prevent delays in care.
• Assisted patients in understanding coverage, billing policies, and financial responsibilities.
• Maintained accurate records and ensured compliance with insurance and regulatory requirements.