Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tsega Keros

Columbia,MD

Summary

Adept at fostering customer satisfaction, my tenure at David Natural Market showcased my ability to maintain poise under pressure and ensure a welcoming environment. Demonstrating reliability and exceptional customer service skills, I efficiently managed transactions and resolved concerns, significantly contributing to the store's positive customer experience.

Overview

16
16
years of professional experience

Work History

Customer Service Cashier/Prepared Foods Team Member

David Natural Market
01.2009 - 11.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

INTERNATIONAL
Addis Ababa, Ethiopia

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Languages

Amharic
Native or Bilingual
English
Full Professional

Timeline

Customer Service Cashier/Prepared Foods Team Member

David Natural Market
01.2009 - 11.2024

High School Diploma -

INTERNATIONAL

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