Tsegazeab Haile
Summary
Dynamic professional with a strong ability to collaborate within diverse teams, fostering a positive and productive work environment. Proven track record of delivering high-quality results while maintaining a focus on shared goals and objectives. Committed to continuous improvement and leveraging collective strengths to drive success. Enthusiastic about contributing to team achievements and enhancing overall performance.
Overview
1
1
year of professional experience
Work History
Passenger Assistant
ABM Industries Inc.
09.2024 - Current
- Maintained excellent communication with passengers, addressing questions, providing flight updates, and ensuring a positive travel experience.
- Collaborated effectively with airport staff, including gate agents, flight attendants, and baggage handlers, to ensure seamless passenger transitions.
- Adhered to strict safety and security protocols, prioritizing passenger safety and well-being.
- Consistently received positive feedback from passengers for exceptional customer service, patience, and helpfulness.
Education
High School Diploma -
Dagmawi Menelik II Secondary School
Addis Ababa Ethiopia09-2017
Skills
- Customer Service: Proven ability to provide exceptional customer service, resolve issues, and maintain a positive and approachable demeanor
- Communication: Excellent verbal and written communication skills, adept at conveying information clearly and effectively
- Time Management: Ability to prioritize tasks, manage multiple responsibilities efficiently, and maintain a consistent work pace
- Cross-functional teamwork experience
- Patience and tolerance
- Reliability and punctuality
- Customer Service-oriented
- Route planning
- Disability awareness
- Passenger assistance
- Emergency procedures
- TSA collaboration
Languages
English
Professional Working
Amharic
Full Professional
Timeline
Passenger Assistant
ABM Industries Inc.
09.2024 - Current
High School Diploma -
Dagmawi Menelik II Secondary School
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