Tsehaywork Abebe
Portland,Oregon
Summary
Detail-oriented associate with over eight years of experience in customer service industry, along with two years of leadership experience. Core competencies in qualitative and quantitative analysis, project and process management, data analysis, project schedule planning and prioritization, customer service and training. Self-motivated and eager to deliver on goals and expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Agen
The Porter Hotel
08.2022 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Lead Bank Teller
KeyBank
07.2021 - 08.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided customers with appropriate literature on banking products and services.
- Mentored newly hired team members on appropriate responses to patron questions.
- Identified potential needs through observation, questioning and listening.
- Replenished ATM funds in empty canisters prior to validation process.
- Used Ultipro to manage schedules of six team members, accepted time off requests and found coverage for short shifts.
- Successfully created new training courses for three tellers to increase efficiency, client satisfaction. Measured by overall exceptional company scores.
Lead Caregiver
Quad Inc.
05.2020 - 06.2021
- Worked to improve and enhance lives fully dependant clients, by building strong relationships with clients to provided compassionate and effective care.
- Assisted 1 clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Used Therap to monitor, tracked and conveyed important patient information to healthcare staff exceptional help to optimize treatment.
- Assisted clients prepare for doctors appointments by documenting any health concerns and tracking vitals.
Associate Banker
JPMorgan Chase
06.2019 - 05.2020
- Maintained teller drawer to perform bank transactions.
- Identified sales opportunities and referred 20 clients to branch partners in financial services per month.
- Successfully referred numerous investor's to financial advisor, resulting significant profit far-reaching branch expectation.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Customer Service Representative
Hertz Rental Car
05.2017 - 05.2019
- Implemented up-selling strategies such as recommending product and complementary purchases to boost revenue.
- Met company's goal of 80 percent in daily sales, per customer service representative
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers at front desk and engaged in pleasant conversations while managing rental process
- Elevated customer loyalty by using strong communication and interpersonal abilities to resolve customer problems.
Caregiver
Dungarvin
09.2016 - 11.2018
- Conferred with associates to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Assistant Manager
Cafe Au Play
02.2014 - 11.2015
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies, through POS system.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Education
Bachelor of Arts - Business Administration
Portland State University
Portland, OR06.2023
Skills
- Proficient with Microsoft Work, PowerPoint, Outlook, and Excel
- Adaptability
- Timely Management
- Creating Processes and Workflows
- Data Collection
Certification
- Certified Paralegal, University of Arizona - March 2022
Languages
Amharic
Native or Bilingual
Timeline
Guest Service Agen
The Porter Hotel
08.2022 - Current
Lead Bank Teller
KeyBank
07.2021 - 08.2022
Lead Caregiver
Quad Inc.
05.2020 - 06.2021
Associate Banker
JPMorgan Chase
06.2019 - 05.2020
Customer Service Representative
Hertz Rental Car
05.2017 - 05.2019
Caregiver
Dungarvin
09.2016 - 11.2018
Assistant Manager
Cafe Au Play
02.2014 - 11.2015
Bachelor of Arts - Business Administration
Portland State University
- Certified Paralegal, University of Arizona - March 2022
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