Tsehaywork Abebe
Portland,OR
Summary
Results-driven professional with 5+ years of experience leading projects, managing teams, and overseeing financial operations. Expertise in streamlining workflows, driving cross-functional collaboration, and ensuring timely project delivery in fast-paced environments. Recognized for strong leadership, problem-solving skills, and a focus on achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Multnomah County Department of Transportation
05.2024 - 05.2025
- Coordinated cross-functional communication to support timely issue resolution and project alignment between teams and management.
- Streamlined invoice processing workflows, contributing to improved financial accuracy and faster reporting cycles.
- Led process improvement initiatives in operations, client communications, and data entry, enhancing overall team efficiency.
- Managed high-volume client communications (50+ daily), prioritizing tasks and ensuring timely follow-up to support project timelines.
PER DIEM Guest Service Agent
Porter Hotel
03.2023 - Current
- Led front desk operations, managing reservations, modifications, and cancellations with accuracy and efficiency.
- Oversaw daily financial transactions, ensuring precise cash handling and timely reconciliation of reports.
- Proactively resolved billing issues and guest concerns, driving service excellence and guest satisfaction.
- Support continuous team improvement by sharing best practices, mentoring new staff, and fostering a collaborative work environment.
Program Manager
Azzad Academy
06.2022 - 06.2023
- Oversaw multiple related projects to deliver strategic business objectives, ensuring alignment across teams and stakeholders.
- Directed program planning, resource management, and risk mitigation to drive successful program outcomes on time and within budget.
- Established governance frameworks and standardized processes to ensure consistent project execution and quality control.
- Facilitated communication between executive leadership, project teams, and external partners to maintain transparency and stakeholder engagement.
- Monitored program performance metrics and implemented corrective actions to optimize efficiency and impact.
- Fostered a high-performing, collaborative program management team.
Lead Bank Teller
KeyBank
01.2021 - 06.2022
- Advised customers on banking products and services, aligning solutions to support their financial goals.
- Conducted performance reviews and coached teller staff, driving continuous development and team excellence.
- Trained and mentored junior tellers in customer service best practices, enhancing transaction accuracy and client satisfaction.
- Oversaw daily teller operations, ensuring compliance with banking policies and efficient cash handling.
Lead Caregiver
Quad Inc.
03.2020 - 11.2021
- Delivered compassionate, client-centered care, supporting daily living activities with empathy and professionalism.
- Managed client budgets, bill payments, and errands, ensuring financial and personal needs were met efficiently.
- Maintained accurate and detailed documentation to facilitate seamless communication with healthcare teams.
- Supervised and mentored caregiving staff, promoting best practices and high standards of client care.
Associate Banker
JPMorgan Chase
05.2019 - 03.2020
- Identified and referred customers to appropriate financial services tailored to their individual needs.
- Consistently promoted banking products, achieving and surpassing sales targets.
- Delivered professional, timely customer service to build trust and foster long-term client relationships.
- Collaborated with team members to enhance branch performance and customer satisfaction.
Customer Service Sales Associate
Hertz
05.2017 - 05.2019
- Proactively engaged customers to uncover needs and close sales, consistently exceeding revenue targets.
- Turned customer challenges into upselling opportunities, boosting product adoption and loyalty.
- Partnered with sales and marketing to drive campaigns and maximize conversion rates.
- Trained and motivated team members to sharpen sales skills and elevate customer engagement.
Residents Coordinator/ Personal Assistant
Dungarvan
06.2016 - 06.2017
- Managed daily administrative tasks including scheduling, correspondence, and documentation to support residents and management.
- Coordinated resident care activities, assisting with daily living needs and ensuring personalized, compassionate support.
- Facilitated communication between residents, healthcare providers, and family members to promote coordinated care.
- Organized resident onboarding and orientation, fostering a welcoming and supportive community environment.
- Implemented process improvements to streamline operations and enhance service quality.
Education
Bachelor of Science - Leadership and Management
Concordia University, 04/2019
Portland, ORSkills
- Fluent in Amharic
- Microsoft Office: Visio, Excel, Powerpoint, Sharepoint, Microsoft To-Do
- Smartsheet
- Administrative management
- Billing and financial processing
- Customer relations and conflict resolution
- Team training and development
Timeline
Administrative Assistant
Multnomah County Department of Transportation
05.2024 - 05.2025
PER DIEM Guest Service Agent
Porter Hotel
03.2023 - Current
Program Manager
Azzad Academy
06.2022 - 06.2023
Lead Bank Teller
KeyBank
01.2021 - 06.2022
Lead Caregiver
Quad Inc.
03.2020 - 11.2021
Associate Banker
JPMorgan Chase
05.2019 - 03.2020
Customer Service Sales Associate
Hertz
05.2017 - 05.2019
Residents Coordinator/ Personal Assistant
Dungarvan
06.2016 - 06.2017
Bachelor of Science - Leadership and Management
Concordia University, 04/2019
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