Tsering Lhamo
Elmhurst
Summary
Dedicated Room Attendant with 4+ of experience in hospitality industry currently working at Ritz -Carlton Nomad with a proven track record excelling in maintaining high cleanliness standards and enhancing guest satisfaction. Expert in housekeeping and bed making, coupled with exceptional teamwork and guest relations skills. Reduced guest complaints significantly, showcasing a commitment to excellence and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Room Attendant
The Ritz -Carlton NY, Nomad
10.2022 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replenished guest room water glasses, toiletries, and paper products.
Room Attendant
Coutyard by Marriot /Midtown West
08.2020 - 10.2022
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
- Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
- Communicated repair needs to maintenance staff.
Home Care Attendant
Chinese American Planning Council
03.2019 - 04.2020
- Improved patient comfort by providing compassionate and attentive care.
- Assisted clients with mobility challenges, promoting independence and overall wellbeing.
- Enhanced client satisfaction by offering personalized assistance with daily activities.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Waitress
Mokja ,Manhattan, NY
06.2018 - 03.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
GED -
Lagurdia Community College
31 10 Thomson Ave,Long Island City NY 1110106-2020
Skills
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Teamwork orientation
- Guest relations
- interpersonal communication
- active listening
Certification
"Five Star Employees of the Quarter " for the 3rd Quarter 2024
Languages
English
Professional Working
Nepali
Tibetan
Hindi
Timeline
Room Attendant
The Ritz -Carlton NY, Nomad
10.2022 - Current
Room Attendant
Coutyard by Marriot /Midtown West
08.2020 - 10.2022
Home Care Attendant
Chinese American Planning Council
03.2019 - 04.2020
Waitress
Mokja ,Manhattan, NY
06.2018 - 03.2019
GED -
Lagurdia Community College
Similar Profiles
Keith CotyKeith Coty
Assistant Shift Manager at NY NY Hotel And CasinoAssistant Shift Manager at NY NY Hotel And Casino
Izabela MielniczukIzabela Mielniczuk
HEAD OF INTERNATIONAL BUSINESS DEVELOPMENT at Nomad Electric Sp. z o.o.HEAD OF INTERNATIONAL BUSINESS DEVELOPMENT at Nomad Electric Sp. z o.o.
Faafetai EutaFaafetai Euta
Production Worker at Nomad BreadProduction Worker at Nomad Bread