Tseten Dorjee
Minneapolis,MN
Summary
Accomplished Transportation Manager with a proven track record at US Foods, enhancing operational efficiency and customer satisfaction through expert cost control and relationship building. Skilled in safety management and problem-solving, successfully optimized team performance and fostered continuous improvement, achieving significant gains in productivity and loyalty. As the Transportation Manager at US Foods, I am responsible for overseeing the safety and well-being of a fleet of 187 Class A CDL drivers. I ensure that all drivers meet company standards and deliver their tasks with excellence by consistently monitoring performance and providing necessary coaching. My role includes fostering a positive and productive work culture, which is central to achieving operational success. Over the past 11 months, I have leveraged my 6 years of leadership experience to drive improvements in team performance and safety outcomes. I have been with US Foods for 2 years and 7 months, advancing from Transportation Supervisor to my current role.
Overview
7
7
years of professional experience
Work History
Transportation Manager
US Foods
09.2023 - Current
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Collaborated with other departments, aligning goals to improve overall company performance.
Transportation Supervisor
US Foods
01.2021 - 09.2023
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
Operations Supervisor
UPS
08.2020 - 01.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Senior Customer Service Representative
Federal Express
02.2018 - 05.2019
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Mentored junior team members, contributing to their professional development and overall team success.
Education
Associate of Science - Business Administration And Management
Anoka-Ramsey Community College
Minneapolis, MN2022
Skills
- Safety Management
- Continuous Improvement
- Performance maximization
- Cost Control
- Staff recruitment
- Relationship Building
- Process Integration
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Active Listening
- Decision-Making
Hobbies
Lifting
Basketball
Tennis
traveling
Languages
English
Full Professional
Tibetan
Native or Bilingual
Timeline
Transportation Manager
US Foods
09.2023 - Current
Transportation Supervisor
US Foods
01.2021 - 09.2023
Operations Supervisor
UPS
08.2020 - 01.2021
Senior Customer Service Representative
Federal Express
02.2018 - 05.2019
Associate of Science - Business Administration And Management
Anoka-Ramsey Community College
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