Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tseyon Wolde

Silver Spring,US

Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Leasing Agent

Rosedale Park Leasing Office
09.2023 - Current
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.

Front Desk

Hampton Inn
07.2023 - Current
  • Issue room keys and escort instructions to bellhops
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Greet, register, and assign rooms to guests of hotels or motels
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Make and confirm reservations.

Customer service

Whole Foods Market
02.2017 - 03.2023
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Work closely with shift manager to solve problems and handle customer concerns.

Sales Floor

Burlington
06.2021 - 11.2022
  • Answer customers' questions, and provide information on procedures or policies
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Process merchandise returns and exchanges
  • Stock shelves, and mark prices on shelves and items.

Education

Not completed - Social Science

Montgomery College
Takoma Park, MD

High School Diploma - General

Paint Branch High School
Burnsville, MD
05.2014

Skills

  • Communication
  • Multitasking
  • Money handling abilities
  • Organization
  • Initiative and problem-solving abilities
  • Telephone and email etiquette
  • Leasing and sales
  • Customer service expertise

Languages

amharic
Full Professional
English
Full Professional

Timeline

Leasing Agent

Rosedale Park Leasing Office
09.2023 - Current

Front Desk

Hampton Inn
07.2023 - Current

Sales Floor

Burlington
06.2021 - 11.2022

Customer service

Whole Foods Market
02.2017 - 03.2023

Not completed - Social Science

Montgomery College

High School Diploma - General

Paint Branch High School

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Tseyon Wolde