Tshandukani Manwele
Springfield,VA
Summary
Versatile and highly organized professional with experience in business operations, administrative support, client relations, and day-to-day coordination. Strong ability to manage multiple priorities, solve problems, understand individual needs, and deliver effective solutions in fast-paced environments. Recognized for professionalism, discretion, adaptability, active listening, and strong interpersonal skills. Results-oriented and dependable, with a commitment to creating organized, efficient environments and delivering a positive experience for the people and teams I support.
Overview
1
1
Certification
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Household manager and personal assistant
Care.com Inc
Springfield, VA
02.2023 - Current
- Provided greater structure and organization to efficiently manage daily schedules, responsibilities, and routines
- Developed and implemented organized schedules and consistent routines to improve coordination and manage changing priorities.
- Created a more structured and efficient environment, ensuring daily responsibilities and schedules ran smoothly and consistently.
Administrative Support Specialist
Dorothy Mphela
Johannesburg, South Africa
05.2019 - 09.2022
- Contributed to process improvements that increased team performance from approximately 55% to 80%, while improving client satisfaction and overall service outcomes.
- Resolved issues to elevate team performance from 55% to 80%, enhancing service delivery.
- Identified service gaps by actively listening to client needs and developing practical, solution-focused approaches to resolve concerns.
Education
Bachelor of Communications And Film -
University of Johannesburg
Johannesburg, South Africa 01.2016 - 11.2020
Ramugondo Secondary School
Sibasa, LimpopoSkills
- Organization
- Attention to details
- Quality assurance
- Decision making
- Active listening
- Solution oriented problem solving
- Needs assessment
- Professional communication
- Relationship building
- Professional discretion
- Adaptability
Certification
Education
Bachelor’s Degree in Film, Television & Communication
University of Johannesburg
Certifications
CPR Certification
TEFL (Teaching English as a Foreign Language) Certification
Timeline
Household manager and personal assistant
Care.com Inc
02.2023 - Current
Administrative Support Specialist
Dorothy Mphela
05.2019 - 09.2022
Bachelor of Communications And Film -
University of Johannesburg
01.2016 - 11.2020
Ramugondo Secondary School