TSHEEKA MURRAY

- Managed a diverse caseload of students, monitoring academic progress and identifying risk factors impacting persistence and completion.
- Provided individualized academic support and cohort-based guidance aligned to student goals and needs.
- Maintained accurate student records and progress documentation to support academic planning and accountability.
- Collaborated with teachers, counselors, and administrators to coordinate academic interventions and support services.
- Supported students with goal-setting, transition planning, and postsecondary readiness.

- Managed a high-volume caseload while providing accurate, policy-aligned guidance.
- Documented 100% of client interactions in internal systems to track outcomes and resolutions.
- Exercised independent judgment to resolve complex issues while meeting performance benchmarks.

• Managed high-volume inbound customer calls, resolving billing, account, and service inquiries while adhering to company policies and quality standards.
• Accurately documented all customer interactions and resolutions in internal systems to support compliance, continuity, and service excellence.