Tshering Lhamu Tamang
Nashville,TN
Summary
Technical Support Engineer with 9 years of overall experience, including 7 years specializing in VMware vSphere environments (6.x–8.x). Demonstrated expertise in compute infrastructure and ESXi hypervisors (6.5–8.0), with a strong track record of resolving complex technical issues and performing root cause analysis. Skilled in collaborating with cross-functional teams to ensure stable, optimized, and high-performing virtual infrastructures.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Technical Support Engineer III
Broadcom (VMware)
07.2022 - 09.2025
- Served as a Dedicated Technical Support Engineer (DTSE) for Kyndryl and IBM accounts, managing all technical support responsibilities during PST business hours, and ensuring Sev1 (critical severity) issue coverage during weekends.
- Assisted customers during production environment upgrades, ensuring systems were brought back online smoothly, and resolving any upgrade-related issues encountered during the maintenance window.
- Collaborated closely with the Support Management and Engineering teams to troubleshoot and resolve complex infrastructure issues related to vCenter, ESXi, and other VMware components, maintaining high customer satisfaction and SLA compliance.
- Authored, updated, and published multiple Knowledge Base (KB) articles, improving internal knowledge sharing and accelerating issue resolution for future cases.
- Completed cross-skill training in vSphere with Tanzu, gaining foundational knowledge of Kubernetes integration within vSphere environments
Technical Support engineer II
VMware
Bengaluru, Karnataka
05.2018 - 07.2022
- Served as a Backline Engineer, troubleshooting and resolving escalated issues across vCenter 6.x, 7.x, and 8.x, including core infrastructure and ESXi hypervisor components, with additional support in basic networking and storage troubleshooting.
- Assisted customers in resolving configuration and performance issues involving HA/DRS clusters, SSO, DNS, PostgreSQL DB, and vMotion, as well as managing snapshot, backup, and SSL certificate challenges.
- Performed detailed root cause and log analysis to identify recurring issues, implement corrective measures, and strengthen platform stability.
- Mentored and trained new engineers, providing technical and process guidance to build proficiency and ensure smooth transition to production-level support.
L1 Support Engineer
Microland
12.2016 - 05.2018
- Creation of Incidents and Service Requests for the supported applications, first point analysis on tickets and assigning them to L2/L3/ other service lines based on the scope.
- Handle Incident Tickets and resolve issues on authentication & provisioning of memory & CPU usage
- Managing SFDC Queue to meet the process SLA.
- Tracking of Incident from Opening to Closure, with timely communication to business.
- Check the servers and ensure proper services are up and running
Education
B. TECH - Computer Science and Engineering
Sikkim Manipal Institute of Technology
Sikkim01.2016
Diploma - Information Technology
The Oxford Polytechnic
Bangalore01.2010
Skills
- Suite: VMware vSphere 6x, 7x, and 8x
- Compute: In-depth knowledge with complete control and supervision across compute components
- Storage & Networking: Fundamental understanding and hands-on experience with basic troubleshooting
- Hypervisor: Proficient in ESXi 6x, 7x, and 8x
- Additional: Completed basic training and gained foundational understanding of vSphere with Tanzu
Certification
VMware Certified Professional – Data Center
Virtualization (VCP 7.0)2020
Virtualization (VCP 7.0)2020
Languages Known
English, Nepali, Hindi
Hobbies
- Music, cooking, and exploring new places.
- Traveling and experiencing new cultures
- Traveling and photography
Timeline
Technical Support Engineer III
Broadcom (VMware)
07.2022 - 09.2025
Technical Support engineer II
VMware
05.2018 - 07.2022
L1 Support Engineer
Microland
12.2016 - 05.2018
B. TECH - Computer Science and Engineering
Sikkim Manipal Institute of Technology
Diploma - Information Technology
The Oxford Polytechnic