Tsholofelo Hope Sefularo
Gaborone
Summary
Dynamic individual with hands-on experience in supply chain management and newbie in mining sector as a minerals merchants and transport logistics coordinator talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
Work History
International Minerals Trader
Maloba Mining
01.2025 - Current
- Prepared sales presentations for clients showing success and credibility of products.
- Drove sales by developing multi-million dollar contract sales.
- Managed accounts to retain existing relationships and grow share of business.
- Negotiated shipping contracts to minimize costs, improving profit margins.
- Managed a diverse portfolio of equities, fixed income, commodities, and derivatives to maximize returns while minimizing risk exposure.
Freelance Business Consultant
Freelance Business Consultant
01.2022 - 08.2024
- Due to extensive experience in entrepreneurship in different sectors, I volunteer to assist existing businesses and start-ups on business efficiency & market penetration as well as free advice/ consultancy
- This role was a critical need post COVID-19 as businesses were grappling with a survival resuscitation and turn-around strategy
- Overtime I have developed a directory of reliable services on industry B2B for suppliers, consumers, manufacturers and service providers for different sectors - within Botswana and Internationally
- Investigates business cases to devise strategic initiatives improving operational structures, policies and management systems
- Propelled domestic companies into international markets through strategic business planning
Restaurant Owner
Jiko Cafe
07.2018 - 03.2021
- Company Overview: Managed two cafes within the international airports in Kasane & Maun branches
- These are at the gateway to the Okavango Delta and Chobe and are mainly for the international guests who visit Botswana for the ultimate safari experience
- Through my extensive knowledge in process implementation, business development and robust customer service training, I qualified for a 5 year contract with Civil Aviation Authority of Botswana (CAAB) to manage two cafes within the international airports in Kasane & Maun branches
- Sold Botswana to international and local tourists through creating cultural, food and safari experiences which accorded me the opportunity to deliver world class organic food experiences and customer service that I learnt at Walt Disney World in my hospitality training
- Brought in over BWP 2 Million in revenue per annum paired with robust cost cutting & saving measures
- Recruited, hired and trained talented staff to fill vacancies
- We hired 18 locals 70% of whom were women to contribute to women empowerment
- I ensured that we sourced organic and locally produced (within region) stock to contribute to local economic empowerment
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Managed two cafes within the international airports in Kasane & Maun branches
- These are at the gateway to the Okavango Delta and Chobe and are mainly for the international guests who visit Botswana for the ultimate safari experience
Startup Founder
Dwine Wines Distribution
04.2013 - 12.2018
- Cultivated relationships with retailers, restaurants, corporates and individuals across Botswana for the wine distribution & sales
- Retail market of Botswana constitutes to over 2 million pula sales per annum and over 100 retail outlets countrywide
- Conducted target market research to scope out industry competition and identify advantageous trends
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service
- Set up wine tastings to bring in business and promote special offerings
Project Implementation Coordinator
Botswana Couriers & Logistics
11.2016 - 08.2017
- Championed the adoption of Agile methodologies within the organization, leading to more efficient and flexible project management practices for the new national pharmaceutical warehouse management and distribution project
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Provided timely status updates to stakeholders, maintaining transparency and managing expectations effectively.
- Enhanced communication between stakeholders ( Ministry of Health, Central Medical Stores, hospitals and clinics across the country, USA Embassy and donors) resulting in smoother project execution and timely delivery.
Supply Chain Planner
Botswana Couriers & Logistics
09.2014 - 08.2017
- Ensured efficient cold chain handling of vaccines and drugs adhearance
- Launched the logistics goods tracking that allowed hospital facilities to track and manage stock of inventory
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements
- Championed continuous improvement initiatives that led to more streamlined workflows throughout the organization.
- Managed procurement activities, ensuring high-quality materials were purchased at competitive prices.
- Developed accurate demand forecasts with the use of advanced analytics tools, resulting in better production planning.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
Project Administrator
ISCI Pty Ltd
02.2014 - 08.2014
- Consulting team member for ISCI sub-contracted by Botswana Couriers & Logistics on the Business re-engineering process of Central Medical Stores
- Major role was project track & tracing, monitoring & evaluation, training & development and reporting
- Executed on-time, under-budget project management on complex project tracking and quality assurance for head of departments
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
Restaurant Crew Member
Walt Disney World
08.2011 - 05.2012
- Performed shift change tasks each day to keep the store efficient and neat
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Trained incoming staff on the restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Prepared and cooked food orders for customers by noting customizations and portion sizes
Project Assistant Intern
UN Trust Fund Project Via UNIFEM/ Women's Affairs
05.2008 - 08.2008
- I contributed on a UN Trust Fund To End Violence Against Women Project coordinated by UNIFEM / Women's Affairs Department that focused in leading development and implementation of different initiatives in the areas of Gender Based Violence (GBV), Gender Equality & Women Empowerment and HIV & AIDS
- During my tenure we held focus group discussions across the country with the involvement of GBV stakeholders (Police, Psychologists, Counsellors, Lawyers, Community groups) to address safe spaces for women and their response to cases
- Produced a GBV Directory that compiled all departments involved in the fight against GBV including women's shelters, counseling centres, HIV/AIDS testing centres, legal system and Dikgosi to address cultural barriers
- Recommended strategies and gender-responsive and transformative approaches in development programmes, including public health and socio-economic empowerment programmes
Education
Post Graduate - PRINCE 2 Practitioner
Innolead Consulting
02.2025
Master of Science - Procurement, Logistics & Supply Chain Management
The University of Salford
Manchester, United Kingdom02.2025
Post Graduate - Purchasing, Procurement And Contracts Management
CIPS
06.2013
Certificate - Hospitality And Recreation Marketing
Disney University
Orlando, FL03.2012
BBA - Project Management & Logistics
University Of Botswana
Gaborone, Botswana05.2011
Skills
- Negotiation & Persuasion
- Economic Forecasting & Financial Analysis
- Monitoring Evaluation
- Professional Report Writing
- Proposals & Presentation Skills
- Logistics & Supply Chain Management
- Project Management
- Process Implementation
- Business Development Expertise
- Quality assurance
Languages
English
Native or Bilingual
Timeline
International Minerals Trader
Maloba Mining
01.2025 - Current
Freelance Business Consultant
Freelance Business Consultant
01.2022 - 08.2024
Restaurant Owner
Jiko Cafe
07.2018 - 03.2021
Project Implementation Coordinator
Botswana Couriers & Logistics
11.2016 - 08.2017
Supply Chain Planner
Botswana Couriers & Logistics
09.2014 - 08.2017
Project Administrator
ISCI Pty Ltd
02.2014 - 08.2014
Startup Founder
Dwine Wines Distribution
04.2013 - 12.2018
Restaurant Crew Member
Walt Disney World
08.2011 - 05.2012
Project Assistant Intern
UN Trust Fund Project Via UNIFEM/ Women's Affairs
05.2008 - 08.2008
Certificate - Hospitality And Recreation Marketing
Disney University
Post Graduate - PRINCE 2 Practitioner
Innolead Consulting
Master of Science - Procurement, Logistics & Supply Chain Management
The University of Salford
Post Graduate - Purchasing, Procurement And Contracts Management
CIPS
BBA - Project Management & Logistics
University Of Botswana
Similar Profiles
Pebetsi Jael MatlanatoPebetsi Jael Matlanato
Accountant at IKOTI MINING GROUP – MINING INDUSTRYAccountant at IKOTI MINING GROUP – MINING INDUSTRY
Faye IannelloFaye Iannello
Injury Management Coordinator at RUC Mining Part of Redpath MiningInjury Management Coordinator at RUC Mining Part of Redpath Mining
Bakali SampsonBakali Sampson
Multi Skilled Operator/Excavator Operator at PW Mining/Africa Mining Service/Multi Skilled Operator/Excavator Operator at PW Mining/Africa Mining Service/
Itseng Lynette RowlandItseng Lynette Rowland
Voiceover Artist at Kebo HoldingsVoiceover Artist at Kebo Holdings
Flora Lunza StrachanFlora Lunza Strachan
PRN Nurse at Ministry of HealthPRN Nurse at Ministry of Health