Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Training
Timeline
Generic
Tsigereda Demisse

Tsigereda Demisse

Lorton,USA

Summary

Enthusiastic and hardworking professional with over 6 years of experience in digital finance, social media management and project coordination. Adept at working independently and collaboratively, with excellent organizational, interpersonal, leadership, and time management skills. Demonstrates outstanding communication abilities and a strong team-player ethic, with a proven capacity to quickly learn, assimilate information, and incorporate new ideas. Actively seeking an opportunity to further develop skills and take on new challenges.

Overview

3
3
years of professional experience

Work History

Business Administrator

Add tech solutions
04.2025 - Current
  • Monitor Screen Status- Conduct daily checks to ensure all digital advertising screens are functioning properly.
  • Handle Incoming Calls- Promptly answer client and stakeholder calls to provide support and information.
  • Onboard New Clients - Guide new customers through the onboarding process, including sending welcome emails, service package details, and informational materials.
  • Client Communication - Provide regular updates to clients regarding their advertising status and address inquiries or concerns.
  • Lead Management - Manage leads from initial contact to closing, ensuring a smooth client journey.
  • Coordinate with Graphic Designers - Collaborate with internal and external design teams to ensure timely delivery of creative and promotional materials.
  • Prepare and Send Estimates - Generate and dispatch cost estimates for projects, services, and campaigns.
  • Collect Customer Reviews - Reach out to client’s post-service to collect testimonials and feedback for continuous improvement.
  • Business Development- Identify and pursue opportunities to acquire new clients and expand Add-Tech Solutions’ service offerings.
  • Organize Team Meetings- Schedule, coordinate, and document regular internal meetings to discuss progress, challenges, and strategies.
  • Follow-up -sales team performance and provide support as needed

Social Media Manager

Add tech solutions
10.2024 - Current
  • Content Strategy & Management: Develop, plan, and schedule engaging content across social media platforms to align with brand goals and audience interests.
  • Community Engagement: Monitor platforms, respond to comments and messages, and foster meaningful interactions to grow and maintain a loyal online community.
  • Analytics & Reporting: Track performance metrics (e.g., engagement, reach, conversions), analyze results, and adjust strategies to improve effectiveness.
  • Brand Representation: Ensure consistent brand voice and visual identity across all social content.
  • Trend Monitoring: Stay updated on social media trends, tools, and platform updates to keep content fresh and relevant.

Administrative Assistant

photo me Multimedia production
08.2024 - 03.2025
  • Scheduling & Calendar Management: Coordinate photo/video shoots, client meetings, and editing sessions while managing the studio calendar to prevent conflicts and optimize efficiency.
  • Client Communication: Respond to inquiries via phone, email, and social media; assist with bookings, provide service information, and handle special requests.
  • Coordination with Team - Assist photographers, videographers, editors, and other studio staff with daily tasks and logistical support.
  • Assisting the Social Media and Marketing Team - Assist in managing Photome Multimedia’s social media team by posting content, responding to comments, and engaging with followers.
  • Customer Service -Provide high-quality customer service throughout the client’s experience with Photome Multimedia.
  • Data Management -Enter and manage data related to clients, shoots, and follow-up on unpaid invoices
  • Generate reports and analytics as required to track studio performance and client satisfaction.

Project Coordinator

Urban Productive Safety Net and Job Meseret Humanitarian Organization
12.2022 - 04.2023
  • - Monitored daily project progress and provided detailed updates to project managers and stakeholders.
  • - Ensured team members had the necessary resources to complete tasks on time and within budget.
  • - Planned and organized meetings and project logistics, including ordering office supplies and coordinating travel arrangements.
  • - Conducted risk assessments and implemented mitigation strategies to ensure project continuity.
  • - Facilitated effective communication among project team members and external partners to align project objectives.
  • - Developed comprehensive project documentation, including project plans, status reports, and post-project evaluations.
  • - Coordinated the allocation of resources and tracked project expenditures to ensure budget adherence.
  • - Implemented project management software tools to enhance team collaboration and streamline project workflows.

Operation Head

Kacha Digital finance
04.2022 - 11.2022
  • - Oversaw all operational activities, including transactions, customer management, and KYC processes to ensure compliance and efficiency.
  • - Managed multiple channels such as USSD, APP, Portal, and IVR, ensuring seamless integration and operation.
  • - Collaborated closely with IT, Accounting, Contact Center, and Risk teams to streamline operations and improve service delivery.
  • - Directed the development and implementation of feature and product roadmaps, prioritizing customer satisfaction and operational excellence.
  • - Established performance metrics and KPIs to monitor and enhance operational efficiency.
  • - Developed and enforced standard operating procedures (SOPs) to maintain high-quality standards and regulatory compliance.
  • - Led the implementation of new technologies and systems to optimize transaction processing and customer service.
  • - Conducted training sessions for staff to ensure they were up-to-date with operational procedures and compliance requirements.

Education

B.A. - Business Administration and Information Systems

Addis Ababa University
01.2013

Skills

  • Microsoft Office Suite
  • Executive support
  • Eye for detail
  • Project management
  • Flexibility and adaptability
  • Problem solving skills
  • positive and open minded
  • Team collaboration
  • Effective communication
  • Team development
  • Mentoring
  • Time management

Hobbies and Interests

Reading books, hiking, plogging, gardening, photography, traveling, and volunteering.

Training

  • - Basic Fundraising, Budgeting, Effective Marketing, and Grant Management – St. Jude Children’s Research Hospital, June 2022.
  • -Best practice in project management and leadership –May, 2025

Timeline

Business Administrator

Add tech solutions
04.2025 - Current

Social Media Manager

Add tech solutions
10.2024 - Current

Administrative Assistant

photo me Multimedia production
08.2024 - 03.2025

Project Coordinator

Urban Productive Safety Net and Job Meseret Humanitarian Organization
12.2022 - 04.2023

Operation Head

Kacha Digital finance
04.2022 - 11.2022

B.A. - Business Administration and Information Systems

Addis Ababa University

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