Tsion Coulombe
Brea,CA
Summary
Dynamic and empathetic professional with a proven track record in customer service and problem-solving, notably at Sham-Paws Self-serve Dog Wash. Excelled in resolving customer complaints, enhancing loyalty by 30%. Skilled in critical thinking and professional communication, I effectively mentored new volunteers and ensured high satisfaction levels in high-stress situations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sham-Paws Self-serve Dog Wash
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer
Fullerton Free Church
10.2023 - 12.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Pet Sitter
Neighbors and Friends
08.2019 - 09.2023
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
Babysitter
Family Friends And Neighbors
06.2019 - 09.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
Fullerton High School
Fullerton, CA04-2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Staff Training
Timeline
Volunteer
Fullerton Free Church
10.2023 - 12.2024
Customer Service Representative
Sham-Paws Self-serve Dog Wash
08.2021 - Current
Pet Sitter
Neighbors and Friends
08.2019 - 09.2023
Babysitter
Family Friends And Neighbors
06.2019 - 09.2023
High School Diploma -
Fullerton High School
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