I am dedicated to providing exceptional technical support and troubleshooting assistance to end-users. With a strong focus on customer satisfaction, Proficient in diagnosing and resolving technical problems, I communicate effectively to guide users through solutions and maintain detailed records of support activities. Committed to staying updated on emerging technologies and best practices, I strive to continuously enhance IT support services and contribute to organizational success.
Google IT Support Professional Certificate
CompTIA A+
HDAA (Help Desk Analyst Association) Certified Help Desk Analyst (CHDA)
Operating Systems: Proficient in Windows (7, 8, 10), macOS, and Linux
Hardware Troubleshooting: Desktops, laptops, printers, scanners
Software Support: Installing, configuring, and troubleshooting software applications
Remote Desktop Support: Remote Desktop Protocol, TeamViewer, MS Teams
Active Directory Management: Password resets and account unlocks.
Ticketing Systems: ServiceNow, Jira