James King

• Identified new opportunities for growth, expansion, and diversification.
• Developed strategic plans to increase profitability and efficiency.
• Collaborated with other owners on joint ventures and shared resources.
• Ensured compliance with local, state, and federal regulations.
• Researched potential partners in order to expand services offered.
• Analyzed industry trends to develop competitive strategies.
• Analyzed market trends to identify new business opportunities.
• Ensured compliance with applicable laws and regulations related to business operations.
• Maintained relationships with existing clients by providing superior customer service.
• Oversaw budgeting and financial management.
• Managed daily operations of business, including hiring and training staff.
• Developed policies and procedures for the organization.
• Reviewed legal documents related to business operations.
• Organized events such as trade shows and conferences.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
• Led startup and creation of operational procedures and workflow planning.
• Set pricing structures according to market analytics and emerging trends.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

• Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
• Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
• Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
• Diagnosed software issues on mobile devices using troubleshooting techniques.
• Assisted customers in setting up new devices and transferring data from old to new devices.
• Resolved customer complaints regarding their mobile device experience in a timely manner.
• Processed sales transactions accurately and efficiently using point-of-sale systems.
• Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
• Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
• Recommended additional accessories or services that would complement the customer's device experience.
• Conducted product demonstrations to customers in store or remotely via video chat or phone call.
• Advised customers on which model best suits their needs based on budget constraints and desired features.
• Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
• Organized store by returning merchandise to proper areas and restocked displays.
• Answered store and merchandise questions and led customers to wanted items.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Maintained records related to sales for store management.

• Developed and implemented comprehensive insurance plans for clients according to their individual needs.
• Assessed customer risk levels and recommended appropriate coverage options.
• Conducted research to identify competitive rates and benefits offered by other providers.
• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Developed relationships with new clients through cold calling and referrals from existing customers.
• Monitored market conditions to ensure that existing policies remain competitively priced.
• Responded quickly and accurately to inquiries from clients regarding their coverage plans.

• Provided transportation services, driving clients to and from designated pickup points while actively cultivating a personal network of clients.

• Focused on building a loyal, repeat customer base through exceptional service and consistent client engagement.