Tso Piao Lai Chang
Fremont,CA
Summary
Accomplished management professional with a strong focus on team collaboration, conflict resolution, and staff training. Recognized for reliability, flexibility, and expertise in team leadership for smooth operations and high productivity. Proven track record in enhancing team performance, maintaining operational efficiency, and fostering a positive work environment through strategic planning and collaboration. Detail-oriented with exceptional communication and project management skills, adept at handling multiple tasks efficiently in fast-paced environments and proactively addressing issues to optimize processes and support team objectives.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Union City, CA
07.2019 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Monitored inventory levels and coordinated replenishment to maintain optimal stock availability.
- Resolved customer complaints swiftly, enhancing overall service satisfaction levels.
- Analyzed shift performance data to identify trends and optimize staffing allocations.
- Collaborated with management to develop training materials for new employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Overseeing the drive-thru operation and ensuring all stations operate smoothly without any bottlenecks.
Barista
Starbucks
07.2018 - 07.2019
- Trained new baristas on beverage preparation and customer service protocols.
- Developed and maintained efficient workflows during peak hours to enhance customer satisfaction.
- Implemented quality control measures for beverage consistency, resulting in improved customer feedback.
- Collaborated with management to design seasonal menu offerings, increasing sales opportunities.
- Mentored junior staff in espresso techniques and latte art, fostering skill development.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Education
Master of Leadership And Management - Management
Arizona State University
Tempe, AZ05-2025
Bachelor of Science - Economics
Arizona State University
Tempe, AZ05.2023
Skills
- Cash handling expertise
- Staff development
- Customer-oriented
- Training and mentoring
- Staff management
- Inventory control and record keeping
- Operations management
- Conflict resolution techniques
- Scheduling coordination
- Positive attitude
- OSHA regulations compliance
languages
Chinese (Mandarin)
Timeline
Shift Supervisor
Starbucks
07.2019 - Current
Barista
Starbucks
07.2018 - 07.2019
Master of Leadership And Management - Management
Arizona State University
Bachelor of Science - Economics
Arizona State University
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