Taylor Spencer
Kill Devil Hills,NC
Summary
Organized professional with experience in hospitality, customer service and management. Adept in problem-solving, multi-tasking and leading teams in a fast paced environment. Proven ability to build relationships with customers and develop strategies to increase customer satisfaction. Recognized for ability to create efficient processes and procedures to improve operational efficiency.
Overview
13
13
years of professional experience
Work History
Front Office Manager
Barrier Island Station
Duck, NC
12.2023 - Current
- Provide administrative support, by managing phone calls, emails, and other forms of communication.
- Ensure front desk operations run smoothly and efficiently by maintaining a neat work and monitoring inventory levels.
- Utilize problem-solving skills when dealing with challenging situations that arise during peak hours of operations.
- Assisted with training new staff members on the use of computer systems for reservations, and check-in and out procedures.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Proactively address customer inquiries and complaints, resolving conflicts and promoting a positive customer experience.
- Manage daily reports related to occupancy numbers and revenue generated from bookings, updating management regularly on progress made towards goals each month.
Sales Executive / Hospitality
Hilton Grand Vacations
Kitty Hawk, NC
02.2020 - 12.2023
- Accelerated sales through vacation ownerships
- Communicating/Active listening
- Lead sales presentations
- Overcame guest objectives
- General computer skills- (Microsoft, Excel, spreadsheets, etc.)
- Building client relationships.
Stylist
Ultimate Look
Grandy, NC
01.2017 - 01.2022
- Bookeeping
- Appointment management
- Customer service
- Cash handling
- Cleanliness and sanitation standards
- Multitasking
- Built client relationships.
Barista
Port City Java
Wilmington, NC
04.2018 - 02.2020
- Provided excellent hospitality to each and every guest
- Closed and open the store
- Handled cash deposits
- Food/beverage service.
Barista
Starbucks
Kitty Hawk
02.2011 - 04.2017
- Greeted each and every guest providing outstanding hospitality service
- Worked well together as a team
- Kept a clean and safe work environment.
Education
Associates of Science -
College of the Albemarle, the Albemarle
06.2017
Bachelor of Science -
Elizabeth City State University
Elizabeth City, NCSkills
- Teamwork
- Creative
- Emotional intelligence
- Communication Skills
- Problem solving skills
- Flexibility
- Organizational Skills
- Time management
- Computer literacy
- Leadership
- Customer service
- Critical thinking
- Administrative Task
- Inventory management
- Cleaning and sterilization
- Office coordination, detail oriented, appointment scheduling, cash handling, mail distribution
- Staff Training and Development
- Employee Supervision
- Scheduling and calendar management
Timeline
Front Office Manager
Barrier Island Station
12.2023 - Current
Sales Executive / Hospitality
Hilton Grand Vacations
02.2020 - 12.2023
Barista
Port City Java
04.2018 - 02.2020
Stylist
Ultimate Look
01.2017 - 01.2022
Barista
Starbucks
02.2011 - 04.2017
Associates of Science -
College of the Albemarle, the Albemarle
Bachelor of Science -
Elizabeth City State University
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