T.Srujana
NIZAMABAD,Telangana
Summary
- Lead Disputes
- Review QC
- Photo QC
- EWOQ Leads
- Spam Escalation
Overview
4
4
years of professional experience
Work History
Senior process Executive
Cognizant Technology Solutions
08.2019 - Current
- Having experience of 4 years and 6 months with Cognizant I started working on HLE.
- Later on started working on Lead Disputes and got promoted as a senior process executer and started handling the different workflows including the new projects like: Reviews, Photos .
- I work on additional projects like Spam Escalations and Duplicate cases.
- The above mentioned Projects include Google Review QC and Google Local Services
- Maintain compliance and governance for regulated processes.
- Providing effective support to newly joined agents and guiding them to overcome the errors.
- Got promoted as Quality Auditing and working on all workflows Audits.
- Got cheer points and rewards for the accomplishment of work.
Education
Bachelor of Science - Mathematics
Tswrdc (w)Nizamabad
Nizamabad06.2019
Skills
- MS power point
- MS Excel
- MS word
Accomplishments
- I got first appreciation for my work and got promoted as senior process executive.
- Got cheer point as rewards for handling different workflows.
- Worked as a team engagement organiser.
- Mentoring newbies with shadow sections and doubts.
- Maintaining the high quality and helping the coworkers.
Personality Profile
T.Srujana, D/o T.Chandra shekhar goud, 04/13/98, married, listening to music,reading story books.
Personal Qualifications
- Bachelor of science -2016-2019, 90%
- intermediate -2014-2016, 67%
- School -2013-2014, 77%
Projects
Enthusiastic to work in a creative manner Interest to learn new things , Work with a team .
The new project I'm handling is Spam escalation which is personal info based cases need to identify the spam that which customer is faking about the services.
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge. All the information shared in the resume is correct.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior process Executive
Cognizant Technology Solutions
08.2019 - Current
Bachelor of Science - Mathematics
Tswrdc (w)Nizamabad